eBook - ePub

Measuring Service Contract Performance

Name: Measuring Service Contract Performance
ISBN: 9781538140260

Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Paired History

Andrew P. Hunter,

Gregory Sanders,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Measuring Service Contract Performance

Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Paired History

Andrew P. Hunter,

Gregory Sanders,

About this book

Researching and manufacturing fighters, ships, and tanks are only part of the picture for defense contracts. Contracting for services accounts for over 41 percent of DoD contract obligations in 2018. Services include maintaining equipment, moving people and things, creating software, providing server space, and construction. Service contracting is challenging as services can be difficult to define and measure. But services are increasingly central to the U.S. economy. The Department of Defense seeks to attract new firms that will increase its speed and agility—many of these firms are service providers, e.g., data analytics or cloud computing. CSIS looked at a million contracts to evaluate how three factors influence performance:

1.service complexity
2.contract-management capacity
3.vendor's history working with a DoD contracting office

The existing data fails to explain large differences in contract office performance. More DoD transparency about contracting office capacity could help make a case for further investments.
The report also found that when vendors and contracting offices have a longer history, they tend to have better results. That means DoD needs to think not only about recruiting new partners, but also about helping them succeed.

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Yes, you can access Measuring Service Contract Performance by Andrew P. Hunter,Gregory Sanders in PDF and/or ePUB format, as well as other popular books in Politics & International Relations & National Security. We have over one million books available in our catalogue for you to explore.