Before Conflict

Preventing Aggressive Behavior

John D. Byrnes

• Publisher: R&L Education
• Year: 2002
• eBook ISBN: 9781461666905
• Edition: 1
• Topic: Education
• Subtopic: Education Theory & Practice

In Before Conflict: Preventing Aggressive Behavior, John Byrnes gets to the heart of the concept of aggression prevention. Rather than look strictly at violence and all its implications-fatalities, crime, and assault-Byrnes instead chooses to look ahead, in order to prevent violence rather than simply to act in reaction to it. By using a unique methodology of "Aggression Management," those responsible for the safety of others may circumvent the standard practice of mere "conflict resolution" by dealing with the problem before it creates conflict. Because everyone experiences and manages anger differently, "Aggression Management" teaches readers not only how to measure their own aggression, but that of others as well. The result empowers the reader to stop problems before they even develop. This book is recommended for anyone responsible for the safety of others, especially people who work in the fields of education, health care and social services, law enforcement, the retail food service industry, and the U.S. Postal Service.

Table of contents

• Title Page
• Copyright Page
• Dedication
• Table of Contents
• Copyright and Trademark Statement
• Foreword
• Preface
• Acknowledgments
• Introduction
• Chapter 1 - Aggression—A Social Epidemic
• CHAPTER 2 - The Nature of Aggression
• CHAPTER 3 - The Arts of Aggression Management
• CHAPTER 4 - The Art of Persuasion—Part 1
• CHAPTER 5 - The Art of Persuasion—Part 2
• CHAPTER 6 - The Art of Persuasion—Part 3
• CHAPTER 7 - The Art of Persuasion—Part 4
• CHAPTER 8 - The Art of Safe Escape
• CHAPTER 9 - Managing to Protect Our Kids in School
• CHAPTER 10 - How to Prevent Aggression in Healthcare
• CHAPTER 11 - Public Service . . . Public Violence—Part 1
• CHAPTER 12 - Public Service . . . Public Violence—Part 2
• CHAPTER 13 - Managing Aggression in the Retail Food Service Industry
• CHAPTER 14 - Can a Terrorist Be Identified Before He Takes His Seat?
• Chapter 15 - Aggression’s Effect on Productivity
• CHAPTER 16 - Becoming Part of the Solution
• Glossary
• Bibliography
• About the Author
• About the Collaborators