Ultimate ITIL® 4 for Scaling ITSM in Enterprise
eBook - ePub

Ultimate ITIL® 4 for Scaling ITSM in Enterprise

Design Scalable Integrated Service Management Systems (ITSMs) with ITIL® 4, DevOps, Cloud, and Agile for Complex IT Ecosystems (English Edition)

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Ultimate ITIL® 4 for Scaling ITSM in Enterprise

Design Scalable Integrated Service Management Systems (ITSMs) with ITIL® 4, DevOps, Cloud, and Agile for Complex IT Ecosystems (English Edition)

About this book

Confidently Scale ITSM Using ITIL® 4, DevOps, and Cloud.
Book Description
ITIL® 4 is the foundation for modern, scalable, and value-driven IT Service Management (ITSM). But mastering its true potential requires more than certification.
Ultimate ITIL® 4 for Scaling ITSM in Enterprise is your definitive guide to evolving from foundational knowledge to transformational leadership. Whether you're an ITSM practitioner, consultant, or technology leader, this book takes you beyond the basics—deep into the realities of applying ITIL® 4 in today's hybrid, fast-paced environments shaped by Agile, DevOps, Cloud, and Digital Transformation.
You'll begin with a solid refresh of the core concepts, then advance through ITIL® 4's critical practices—from governance, risk, and continual improvement to technical integration and enterprise-scale implementation. Along the way, you'll learn to craft scalable workflows, embed KPIs, measure value, align with business outcomes, and build ITSM ecosystems that thrive across geographies and functions.
This isn't just a theory book—it's a strategic playbook for real-world impact. You'll close each chapter better equipped to drive operational excellence and future-proof your ITSM capabilities in a digital-first world.
Table of Contents
1. Introduction to Advanced ITIL4 Concepts 2. Revisiting ITIL4 Basics 3. ITIL4's Role in Digital Transformation 4. General Management Practices 5. Service Management Practices 6. Technical Management Practices 7. Integrating ITIL4 with Modern Frameworks 8. Scaling ITIL4 in Large Enterprises 9. Measuring ITIL4 Performance and Value Creation 10. Governance and Continual Improvement 11. Emerging Trends and Technologies in ITIL 12. Overcoming Challenges in ITIL4 Implementation 13. The Road Ahead for ITIL4 Professionals
Index

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Yes, you can access Ultimate ITIL® 4 for Scaling ITSM in Enterprise by Sankarsan Biswas in PDF and/or ePUB format, as well as other popular books in Computer Science & Certification Guides in Computer Science. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. About the Author
  6. About the Technical Reviewer
  7. Acknowledgements
  8. Preface
  9. Get a Free eBook
  10. Errata
  11. Table of Contents
  12. 1. Introduction to Advanced ITIL4 Concepts
  13. 2. Revisiting ITIL4 Basics
  14. 3. ITIL4’s Role in Digital Transformation
  15. 4. General Management Practices
  16. 5. Service Management Practices
  17. 6. Technical Management Practices
  18. 7. Integrating ITIL4 with Modern Frameworks
  19. 8. Scaling ITIL4 in Large Enterprises
  20. 9. Measuring ITIL4 Performance and Value Creation
  21. 10. Governance and Continual Improvement
  22. 11. Emerging Trends and Technologies in ITIL4
  23. 12. Overcoming Challenges in ITIL4 Implementation
  24. 13. The Road Ahead for ITIL4 Professionals
  25. Index