- 216 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
New Perspectives in Hospitality Management
About this book
New Perspectives in Hospitality Management is a unique collection of articles that represent the highest level of scholarship in hospitality research. The articles identify themes that have established themselves as key trends among academics. These include:- Human resource management challenges - new research on labour turnover in luxury hotels and how classic hospitality paradigms have developed - Hospitality marketing - how the tourism distribution channel has been transformed, perceptions on guests' perceptions of customer loyalty and transforming customer satisfaction into 'customer delight' - Experiences and behaviours - understanding quality aspects of restaurant image, hedonic and utilitarian values and how they influence restaurant image, and a customer-based approach to hotel experience and brand equity. The collection provides exemplary analysis of recent research trends concerning marketing and HRM research topics and methodology, while also looking to the future in terms of how information and communication technologies will shape the development of the hospitality sector. It will enable readers to access the most important 'thinkers' active in this arena today.
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access New Perspectives in Hospitality Management by Emerald Group Publishing Limited in PDF and/or ePUB format, as well as other popular books in Business & Hospitality, Travel & Tourism Industry. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Front Cover
- Emerald Gems: New Perspectives in Hospitality Management
- Copyright page
- Contents
- Preface
- Hospitality HRM: Past, Present and the Future
- Hospitality Quality: New Directions and New Challenges
- How Much Does Labour Turnover Cost?: A Case Study of Australian Four- and Five-Star Hotels
- Relationships Among Hedonic and Utilitarian Values, Satisfaction and Behavioral Intentions in the Fast-Casual Restaurant Industry
- Hospitality Marketing Research From 2000 to 2009: Topics, Methods, and Trends
- The Influence of the Quality of the Physical Environment, Food, and Service on Restaurant Image, Customer Perceived Value, ...
- Progress and Development of Information and Communication Technologies in Hospitality
- Examining the Tourism Distribution Channel: Evolution and Transformation
- From Customer Satisfaction to Customer Delight: Creating a New Standard of Service for the Hotel Industry
- A Conceptual Framework of Hotel Experience and Customer-Based Brand Equity: Some Research Questions and Implications