Looking to bridge the technology gap and transform your hospitality operations while preserving personal service?
Tech-enabled Hospitality is a practical guide for mid-career hospitality professionals eager to develop strategies that optimize both operational efficiency and guest experience. Written by the founder of Abode Worldwide, Jessican Gillingham, this book offers proven models and actionable tools to help you implement technology solutions tailored to your business needs, driving profitability without sacrificing the human touch.
You'll learn how to:
- Apply technology strategically to address business pain points and enhance operations
- Develop frameworks for integrating AI, IoT and virtual concierge services
- Optimize revenue management, guest communications and payment processing
- Balance digital innovation and sustainability with personalized service to create memorable guest experiences
Packed with practical applications and real-world examples and expert interviews with Stripe, SiteMinder and Rocco Forte, this book equips you to lead your hospitality business confidently into a tech-enabled future.
Themes include: Hospitality technology, operational efficiency, guest experience, AI in hospitality, revenue management, personalized service, career development
eBook - ePub
Tech-Enabled Hospitality
Strategies to Elevate Guest Experience and Operational Efficiency
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Tech-Enabled Hospitality
Strategies to Elevate Guest Experience and Operational Efficiency
About this book
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Table of contents
- Acknowledgements
- Introduction
- 1 The new hospitality landscape
- 2 The great technology divide
- 3 The foundation of tech-enabled hospitality
- 4 Property management: The hub of hospitality
- 5 Marketing and personalization in hospitality
- 6 Revenue management: Getting the price right
- 7 Sustainability, IoT and hospitality
- 8 Hospitality’s backbone: Operations, security and guest access
- 9 Revolutionizing guest communication
- 10 Financial technologies and hospitality
- 11 Guest experience: The bedrock of hospitality
- 12 Artificial intelligence: The robots are coming
- 13 Navigating the technology marketplace
- 14 Preparing for the future
- Glossary of key terms
- Index
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Yes, you can access Tech-Enabled Hospitality by Jessica Gillingham in PDF and/or ePUB format, as well as other popular books in Business & Business Strategy. We have over 1.5 million books available in our catalogue for you to explore.