Global Cases in Crisis Communication

A Socio-Cultural Approach

Krishnamurthy Sriramesh

• Publisher: Routledge
• Year: 2025
• Topic: Languages & Linguistics
• eBook ISBN:
  9781040679814
• Subtopic: Public Relations
• Index: Languages & Linguistics

Based on an analysis of 22 crisis cases from 20 countries and NATO (an IGO), this book highlights the link between socio-cultural variables and crisis communication.

This book proposes that crisis communication is greatly influenced by an organization's socio-cultural environment, consisting of the political system, the economic system, media system, culture (societal and organizational), and activism. Featuring a truly global collection of cases authored by leading academics and practitioners, this book expands the current body of knowledge of the field by emphasizing the centrality of culture to crisis communication.

This book should serve the interests of communication scholars and contribute to the repertoire of communication professionals. Further, it will prove useful to upper-level undergraduate, master's, and doctoral students focusing on crisis communication and/or global public relations.

Table of contents

• Cover
• Half Title
• Title Page
• Copyright Page
• Dedication
• Table of Contents
• Foreword
• Preface
• Biography of Editor
• Contributor Bios
• Introduction: The Dire Need for a Socio-Cultural Perspective of Crisis Communication
• 1 Overview: Culture and Crisis Communication: The Overlooked Link
• 2 Finland: HSL’s Influencer Campaign against Fake Tickets Draws Accusations of Racism
• 3 Norway: Culture as Crisis Resource: Trust and Compliance during the COVID-19 Pandemic
• 4 Spain: Geopolitical Conflict and Digital Polarisation Spawn Crisis for Fashion Brand
• 5 Ukraine: Wartime Crisis Communication: A Weapon against “Death by a Thousand Cuts”
• 6 Czech Republic: Geopolitics Creates a Crisis: The Collapse of Sberbank CZ
• 7 Romania: “A Country is Worth More than Its Gold”: Activists Defeat “Canadian” Mining Goliath
• 8 Italy: Nation Branding Campaign Angers Digital Publics
• 9 Switzerland: Indigestible Vegetables Bring Down Agricultural Company
• 10 The United States: Inclusive Intent, Devastating Outcomes: The Bud Light Controversy
• 11 United States: Coalition Building for a “Distant” Crisis: Globalism vs. Isolationism
• 12 India: When in India…The Baby Talc Saga of an MNC
• 13 China: BMW’s Free Ice Cream Giveaway Spawns Expensive Crisis
• 14 Hong Kong: Airline Staff Misconduct Complaint Causes Multi-Stakeholder Backlash
• 15 Malaysia: Dual Crisis Narrative: Political Turmoil Hampers Communication during Global Pandemic
• 16 Turkey: Prioritizing Profit over Aid?: Red Crescent and the 2023 Earthquake
• 17 Israel: Cultural Sensitivity and Consumer Backlash: Hoodies Ad Controversy
• 18 United Arab Emirates: Starbucks Faces Boycott over Perceived Support for Israel
• 19 Galamsey Woes: Cultural and Systemic Influences on Crisis Communication
• 20 Chile: A Paper Cartel Scandal Amidst a Trust Crisis
• 21 Argentina: When Activism Strikes Local Government
• 22 New Zealand: Leaders’ Key Role in Crisis Mitigation: A Government’s Response to a Terror Attack
• 23 NATO: An IGO’s Communication Response to a Global Pandemic
• Index