Fundamentals of Case Management Practice

Skills for the Human Services

Nancy Summers

• Publisher: Cengage Learning EMEA
• Year: 2024
• eBook ISBN:
  9780357935958
• Topic: Education
• Subtopic: Education Counseling

Summers' FUNDAMENTALS OF CASE MANAGEMENT PRACTICE: SKILLS FOR THE HUMAN SERVICES, 6e, is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. This edition focuses on important considerations for students to document and pass along in each step of the human services process. Students are walked through each step of the case management process while realistic exercises provide a broad range of true-to-life circumstances. The text is meant to be experiential, giving students considerable opportunities to apply the skills and information acquired in each chapter and gain an understanding of how social services interact. 6e is available with MindTap, a seamless online learning experience that combines readings, multimedia, activities and assessments into a singular learning path that guides students through the course.

Table of contents

• Cover
• Dedication
• Contents
• Preface
• Chapter 1: Case Management: Definition and Responsibilities
• Chapter 2: Ethics and Other Professional Responsibilities for Human Service Workers
• Chapter 3: Facilitating Social Unity in a Diverse Society
• Chapter 4: How People Change
• Chapter 5: Applying the Ecological Model: A Theoretical Foundation for Human Services
• Chapter 6: Attitudes and Boundaries
• Chapter 7: Identifying Good Responses and Poor Responses
• Chapter 8: Listening and Responding
• Chapter 9: Asking Questions
• Chapter 10: Bringing Up Difficult Issues
• Chapter 11: Addressing and Disarming Anger
• Chapter 12: Communicating for Change
• Chapter 13: Documenting Initial Inquiries
• Chapter 14: The First Interview
• Chapter 15: Social Histories and Assessment Forms
• Chapter 16: Using the DSM
• Chapter 17: The Mental Status Examination
• Chapter 18: Receiving and Releasing Information
• Chapter 19: Developing a Service Plan at the Case Management Unit
• Chapter 20: Preparing for a Service Planning Conference or Disposition Planning Meeting
• Chapter 21: Making the Referral and Assembling the Record
• Chapter 22: Documentation and Recording
• Chapter 23: Monitoring the Services or Treatment
• Chapter 24: Developing Goals and Objectives at the Provider Agency
• Chapter 25: Terminating the Case
• Chapter 26: Self-Care
• Appendix A: The Four Major Dimensions of Recovery
• Appendix B: Developing Inclusive Policies
• Appendix C: Prochaska and DiClemente's Stages of Change
• Appendix D: Vocabulary of Emotions
• Appendix E: Outline for the Mental Status Examination
• Appendix F: Work Samples
• Appendix G Case Manager's Toolbox
• References
• Index