The Feedback Society
eBook - ePub

The Feedback Society

Linguistic and Discursive Approaches

  1. 290 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

The Feedback Society

Linguistic and Discursive Approaches

About this book

This collection explores the rise of feedback as a discursive practice in everyday life, examining diverse genres and sociocultural contexts.

The volume puts a focus on the "how" of feedback in a range of contexts and communicative settings. Genres examined include performance reviews and online consumer evaluations on such networked spaces as YouTube, Twitter, MOOCs, TripAdvisor, and Meituan, as well as other corporate contexts. Chapters also emphasize cross-cultural and cross-linguistic perspectives by highlighting data from seven different languages. The range of settings, languages, and formats allows for engagement in key questions around feedback as a sociocultural activity with ideological dimensions, such as the construction of authority in feedback, linguistic and cultural differences, and the role of social and economic factors.

This book will be of particular interest to students and scholars in discourse analysis, professional communication, pragmatics, sociolinguistics, and digital media.

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Information

Publisher
Routledge
Year
2026
Topic
Languages & Linguistics
eBook ISBN
9781040659410
Subtopic
Linguistics
Index
Languages & Linguistics

Table of contents

  1. Cover
  2. Half Title
  3. Series Page
  4. Title Page
  5. Copyright Page
  6. Table of Contents
  7. List of Figures
  8. List of Contributors
  9. 1 Introduction
  10. 2 “Tell us everything!”: discourse features of online and offline requests for customer feedback
  11. 3 “It wasn’t feedback it was a request”: exploring uses and discussions of the word feedback in digital business communication
  12. 4 Self-serving mitigation in hotel responses to online negative feedback: a cross-linguistic analysis
  13. 5 A feedback spiral: crowdsourcing judgments of negative reviews on Meituan
  14. 6 Emotional self-presentation in feedback on feedback of YouTube product reviews
  15. 7 Evaluation in MOOC reviews
  16. 8 Flexing, driving, and diving: metaphors and gendered positioning in performance feedback of white-collar workers
  17. 9 Mind the politeness gap: a qualitative comparison of Italian and English business responses to customer feedback online
  18. 10 Acknowledging feedback in French customer service interactions online: types and perceptions
  19. 11 ‘Glazing models’: sycophancy and the dynamics of synthetic feedback
  20. 12 Conclusions and outlook
  21. Index

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Yes, you can access The Feedback Society by Camilla Vásquez,Sylvia Jaworska in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Linguistics. We have over 1.5 million books available in our catalogue for you to explore.