Core Versus Chore

Using Human-Centered Design to Solve Burnout and Inefficiency in Healthcare

Grace Terrell

• Publisher: American Association for Physician Leadership
• Year: 2025
• eBook ISBN: 9781960762443
• Edition: 1
• Topic: Medicine
• Subtopic: Health Care Delivery

What if healthcare could run smoother - and your team could thrive - instead of barely surviving?

Modern healthcare is overwhelmed by inefficiency, burnout, and tech overload. Promises of revolutionary tools often leave practices drowning in complexity, while staff morale plummets and patient outcomes suffer. But what if the issue isn't the technology itself - but how we think about the work?

Enter Core Versus Chore, a groundbreaking book from Grace Terrell, MD, MMM, FACP, FACPE, that flips the script on healthcare improvement. Using human-centered design principles, Terrell delivers a real-world framework to separate what truly matters - the core mission of patient care - from the endless administrative and technological chores that hold teams back.

This isn't theory. It is a battle-tested, practical guide from someone who has lived the challenges of healthcare leadership firsthand. Packed with actionable strategies, Core Versus Chore equips healthcare leaders to untangle inefficiencies, prevent burnout, and harness the transformative power of AI and technology.

Learn to:

• • Spot real solutions: Identify technologies that streamline workflows instead of creating more chaos.
  • Prevent burnout at its source: Address the friction points that drain your team's energy before they spiral into fatigue.
  • Lead innovation with confidence: Turn the rapid pace of change into a strategic advantage, especially in the age of AI.

Perfect for:

• • Physicians stepping into leadership roles
  • Healthcare administrators craving sustainable solutions
  • Clinical practice managers battling inefficiencies
  • Health system executives navigating technological disruption

Whether you are a seasoned leader or just starting your journey, Core Versus Chore delivers clarity, confidence, and tools to help you lead smarter, not harder. Stop patching problems - start solving them at the root.

Because your patients deserve better. Your team deserves better. And so do you.

"This book doesn't just diagnose healthcare's efficiency problems - it provides the surgical precision needed to fix them."

Table of contents

• About the Author
• Part One
• Part Two