Genfluence: How to Lead a Multigenerational Workforce

Katherine A. Meese, Dan Collard

• Publisher: ACHE Learn
• Year: 2025
• eBook ISBN: 9781640556331
• Topic: Medicine
• Subtopic: Pharmaceutical, Biotechnology & Healthcare Industry

<p><strong>Lead Across Generations, Strengthen Teams and Improve Health Outcomes</strong></p>
<p>Multigenerational teams are the new norm in healthcare, and managing across several age groups is no longer optional. <em>Genfluence</em> provides healthcare leaders with a focused, evidence-based approach to building stronger, more collaborative teams across generational lines.</p>
<p>Healthcare settings uniquely heighten the challenges of generational differences. Unlike other industries, intergenerational interactions in healthcare occur among board members, leaders, doctors, nurses, patients and families—often in high-stakes, emotionally charged circumstances. This book explores how these dynamics influence critical issues like talent retention, care outcomes and patient adherence.</p>
<p>Grounded in scientific research and informed by real-world practice, <em>Genfluence</em> introduces how to bridge the gap of generational divides through step-by-step relationship-building techniques. Readers will learn how to foster accountability and trust through seven key cultural building blocks and apply the "Control + Alt + Lead" framework to reboot their leadership approach for multigenerational success.</p>
<p><strong>Key Topics:</strong></p>
<ul>
<li>A healthcare-specific lens on generational leadership challenges</li>
<li>New leadership model, the "Genfluencer," is focused on connection and credibility</li>
<li>The seven cultural building blocks that support cross-generational trust and performance</li>
<li>An eight-step framework (Control + Alt + Lead) for leading multigenerational teams</li>
<li>Actionable strategies and practical tools for both individual leaders and organizations</li>
<li>A focus on improving retention, culture and patient care through stronger team dynamics</li>
</ul>
<p>Whether you're a frontline supervisor, entry-level employee or work within the C-suite, <em>Genfluence</em> is accessible and highly practical across all levels of leadership. Whether used as a cover-to-cover read or a reference guide, this book supports better outcomes through more effective, generationally aware leadership.</p>

Table of contents

• Preface
• How Genfluence Is Organized
• Setting the Stage: Four Generations in Healthcare
• Introduction
• When Generations Collide: How Age-Based Friction Manifests in Healthcare
• The Call to Become a Workplace Influencer (Genfluencer)
• Generational Differences (and How They Came to Be)
• Myth-Busting (and Why It Matters)
• The Cultural Building Blocks
• Building Block 1: Hope
• Building Block 2: Belonging
• Building Block 3: Appreciation
• Building Block 4: Trust
• Building Block 5: Communication
• Building Block 6: Accountability and Feedback
• Building Block 7: Leader Development
• The Leadership Behaviors
• The Inner Work of Becoming a Genfluencer
• Step 1: Take the Focus off the Other Person and Put It on You
• Step 2: Get a Good Diagnosis on the Situation
• Step 3: Create an Individualized Approach for the Person You Are Managing
• Step 4: Assume Good Intent and Give People the Benefit of the Doubt
• Step 5: Keep Them Connected to Their Why
• Step 6: Build Age-Diverse Teams, Create Psychological Safety, and Break Down Generational Silos
• Step 7: Ask Yourself: Do I Really Do a Great Job Positioning the Next Generation for Success?
• Step 8: See Every Interaction as a Trust-Building Opportunity
• Conclusion
• Acknowledgments
• Endnotes
• About the Authors
• Index