
Introduction to Hospitality and Tourism Management
A Contemporary Approach
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Combining critical theory with real-world insights, this introductory-level textbook provides a modern, inclusive approach to the hospitality and tourism industry.
As the industry rapidly evolves with significant shifts in demographics, technology and global interconnectedness, Introduction to Hospitality and Tourism prepares undergraduate Tourism and Hospitality students to navigate these changes in their future careers by providing a solid foundation in core principles while highlighting the importance of embracing innovation.
This textbook offers a practical overview of the key facets of the hospitality, tourism and events industry, with:
- Food and beverage, lodging, tourism, events, entertainment and recreation, wellness and health, and managed services
- Service excellence, marketing, human resources, finance, risk management, operations, and infrastructure
- Real-world examples and insights spanning global brands and niche sectors-from Walt Disney World, Marriott, and Compass Group to NetJets, Cleveland Clinic, and Red Rocks Amphitheatre
Introduction to Hospitality and Tourism includes in-text learning features such as scenario-based exercises and reflective questions to help students apply hospitality and tourism industry theory to practice. Online resources include PowerPoint lecturer slides, blog posts and videos featuring practitioners, and additional exercises and reflective questions.
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Information
Table of contents
- Walkthrough of textbook features and online resources
- About the author
- Acknowledgments
- 1 Foundations of hospitality and tourism
- 2 The core of hospitality: Human interaction, connectivity, and service
- 3 Cultural diversity and intersectionality in hospitality and tourism
- 4 Core business functions: Service, sales, and people
- 5 Core business functions: Finance, risk, and infrastructure
- 6 Career exploration in hospitality and tourism
- 7 Managed services in hospitality
- 8 Events
- 9 The tourism industry
- 10 Lodging
- 11 The food and beverage industry
- 12 Entertainment and recreation
- 13 Intersection of the wellness and health industry with healthcare
- 14 Resilience in hospitality and tourism
- Index