Patient Experience and Satisfaction

Evolving Landscape of Healthcare

Maija Huttunen-Lenz, Nazife Öztürk, Hatice Esen Koç

• Publisher: IntechOpen
• Year: 2025
• eBook ISBN:
  9781837697458
• Print ISBN:
  9781837697526
• Topic: Médecine

In an era where global healthcare systems are rapidly shifting from volume-based to value-based care models, understanding the patient perspective is no longer optional; it is a strategic imperative. This edited volume, Patient Experience and Satisfaction - Evolving Landscape of Healthcare, provides a comprehensive analysis of the mechanisms that drive superior patient care. It distinguishes between the subjective nature of satisfaction and the objective realities of patient experience, exploring how these metrics directly correlate with clinical quality, safety, and institutional reputation. By integrating theoretical frameworks with practical management strategies, the book offers actionable insights into fostering a culture of empathy and efficiency. Addressing critical topics from communication barriers to organizational culture, this book will serve as an essential resource for healthcare administrators, clinicians, researchers, and policymakers seeking to navigate the complexities of modern medical practice and deliver truly patient-centered excellence.

Table of contents

• Patient Experience and Satisfaction - Evolving Landscape of Healthcare
• Contents
• Preface
• Chapter 1 - Introductory Chapter: Nursing Research, Practice and Education
• Chapter 2 - Recording of Nursing Care: Perceptions of Learner Nurses at a University in Limpopo Province, South Africa
• Chapter 3 - Exploration of Challenges Experienced by Mothers with Children Admitted to Selected Public Hospitals in Limpopo Province, South Africa
• Chapter 4 - Vacuum-Assisted Closure and Nursing Care
• Chapter 5 - Digital Health for Equitable Access to Universal Health Coverage: Lessons from Makueni County in Kenya
• Chapter 6 - Patients and Their Relatives’ Experiences in Intensive Care
• Chapter 7 - Personalised Care in the Digital Era: Enabling Alternative Care Pathways through Dynamic EHRs and Digital Twin Technologies
• Chapter 8 - Standardization Procedures and Patient Safety Perception in Public Hospitals: The Interplay between Culture, Quality, and Trust
• Chapter 9 - Perspective Chapter: A Conceptual Framework for Assessing Food Service Quality in Selected Public Hospitals in South Africa