Reclaim your confidence at work so you can hire smarter, read the room and lead difficult moments without second-guessing yourself. What To Do If...? helps you handle real workplace situations with clarity and confidence.
Written by workplace behavior specialist Anne-Maartje Oud, this field-tested guide distils the 35 questions she's heard most over two decades training managers, HR professionals and teams. Organized into five focused parts on personal development, communication, collaboration, leadership and difficult conversations, it blends research, real examples and simple tools you can use right away.
Learn how to spot toxic hiring red flags before they damage your culture, decode body language and nonverbal cues, and respond constructively when emotions run high or someone cries at work. Use practical scripts, checklists and decision points to prepare for interviews, lead confident one-to-ones and navigate conflict with calm authority. Build emotional intelligence, set boundaries that stick and create safer, more productive conversations where performance and trust grow.
Walk away with a repeatable approach for high-stakes situations so you become the steady, trusted person who knows what to do, no matter what happens next.
Themes include: hiring and interviewing, nonverbal communication; emotions at work, difficult conversations and conflict, everyday communication and collaboration, practical leadership habits.
eBook - ePub
What To Do If...?
How to Handle Any Situation at Work and Come Out Winning
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
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Table of contents
- Preface
- Acknowledgements
- Introduction
- PART ONE Self-development
- 1 What to do if I want to change my behaviour?
- 2 What to do if I want to enhance my introspection?
- 3 What to do if I want to enhance my self-discipline?
- 4 What to do if I want to enhance my self-presentation?
- 5 What to do if I want to boost my confidence?
- 6 What to do if I want to practise new behaviour and stay true to myself?
- 7 What to do if I want to get out of my comfort zone?
- PART TWO Communication
- 8 What to do if I don’t know where to put my hands in a presentation?
- 9 What to do if I have to prepare for a presentation?
- 10 What to do if I’m nervous about a presentation?
- 11 What to do if I need to attend a networking meeting?
- 12 What to do if I am looking for the most significant nonverbal cues?
- 13 What to do if I want to have effective conversations?
- 14 What to do if I want to become better at online meetings?
- PART THREE Working with others
- 15 What to do if I want to give feedback to my colleague?
- 16 What to do if I want to become better at observing others?
- 17 What to do if I want to connect with coworkers?
- 18 What to do if someone is belittling me?
- 19 What to do if your colleague or employee keeps making excuses?
- 20 What to do if someone doesn’t respond?
- 21 What to do if I want to become a better listener?
- PART FOUR Leadership
- 22 What to do if you are starting a new job as a leader?
- 23 What to do if I need to conduct a meeting?
- 24 What to do if I want to be more approachable?
- 25 What to do if people don’t want to participate in a meeting?
- 26 What to do if people don’t do what they are supposed to do?
- 27 What to do if I want to become a more trustworthy leader?
- 28 What to do if you’re leading a diverse team with different needs, preferences and cultural backgrounds?
- PART FIVE Difficult situations
- 29 What to do if someone is crying?
- 30 What to do if someone is angry and I need to de-escalate a situation?
- 31 What to do if I don’t want to hire toxic people?
- 32 What to do if I work with someone who has narcissistic traits?
- 33 What to do if I work with a colleague with paranoid traits?
- 34 What to do if I work with a colleague who is emotionally unstable?
- 35 What to do if I want to communicate nonverbally in a difficult conversation?
- Conclusion
- Afterword
- References
- Further reading
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Yes, you can access What To Do If...? by Anne-Maartje Oud in PDF and/or ePUB format, as well as other popular books in Personal Development & Meetings & Presentations. We have over 1.5 million books available in our catalogue for you to explore.