This book analyzes how human resource experts perceive that robots and evolving technologies will impact leadership behaviors and human resource management in the hospitality industry.
As with any new technological innovation, organizations must balance the opportunities afforded by robots with the pressures that are placed on existing organizational processes and strategies. They need to consider not only economic and technical perspectives, but also the user and organizational perspectives when determining the appropriate use and implementation of robots and other technology. Chapters in this collection explore service robots, automation, the Green Collar Revolution, social media, and more in multiple hospitality contexts, including all-inclusive resorts and the industry in Türkiye.
Robots and their Impact on Hospitality Leadership is ideal for professionals and leaders in the hospitality industry, as well as students within tourism and hospitality courses.