Communicative De-Escalation in Everyday Police Operations

A Handbook for Users

Clemens Lorei, Kerstin Kocab, Hermann Groß, Tim Haini, Thomas Greis, Rainer Bachmann

• Publisher: Verlag für Polizeiwissenschaft
• Year: 2026
• Topic: Psychology
• eBook ISBN:
  9783866769960
• Subtopic: Applied Psychology
• Index: Psychology

Conflicts arise in many professional and personal situations. Being able to de-escalate these conflicts and protect yourself and others is important. De-escalation is therefore becoming increasingly relevant. The KODIAK de-escalation model, which is presented here, helps you to systematically resolve everyday conflicts, thereby reducing the occurrence of violence. This protects everyone involved. In addition to presenting the model and associated techniques, this book provides the framework and background information necessary for readers to learn, apply, and understand de-escalation. The book focuses on everyday police operations.

Table of contents

• Cover
• Title
• Copyright
• 1 Table of Contents
• 2 Foreword
• 3 About the book
• 4 Police situation Report
• 5 The theoretical background of de-escalation
• 6 The KODIAK framework
• 7 The KODIAK step-by-step model
• 8 Stages and associated de-escalation techniques
• 9 Case study: KODIAK in action
• 10 Subsequent observation and analysis
• 11 Suggestions for reflection
• 12 Implementation and exercise recommendations
• 13 References
• 14 Case studies