Checking Out

What the Rise of the Sharing Economy Means for the Future of the Hotel Industry

Katherine Doggrell

• Publisher: Bloomsbury Business
• Year: 2020
• Edition: 1
• eBook ISBN:
  9781472968715
• Topic: Business
• Subtopic: Forecasting
• Index: Business

Is it time for traditional hotels to check out?

As one of the world's most established industries, the hotel sector has remained relatively unchanged and unchallenged for decades. Yet traditional hotels have recently come under increasing pressure on two major fronts: from disruptors in the sharing economy such as Airbnb, and by a rising wave of modern consumers who have become re-educated by social media and hotel comparison websites. Can this traditionally slow-moving sector reinvent itself or will it become increasingly marginalized? Is it time for traditional hotels to check out?

Increasing numbers of hoteliers believe that traditional hotels are on the brink of a resurgence in popularity. Global hotel chains are catching up to modern trends – adding technologized curation and personalisation to their offerings. In Checking Out, Katherine Doggrell interviews key figures in the hotel industry and draws upon various case studies to explore the ways in which this traditionalist industry can remain relevant in the 21st century. The hotel 'experience' has been redefined, as guests now value fast Wi-Fi and mobile check-ins over room service and mini-fridges.

Checking Out is an engaging investigation into the unprecedented challenges that face the hotel sector in the digital era and the strategies that are being employed by its leaders and innovators.

Table of contents

• Cover
• Series
• Dedication
• Title
• Contents
• Introduction
• PART ONE There’s somebody at the door – what is Airbnb and homesharing?
• PART TWO How did we get here? The road from Holiday Inn to in-room boredom
• PART THREE It has happened before, it will happen again – what hotels didn’t learn from the last round of disruption: the OTAs
• PART FOUR Opening the door – how the hotels fought back
• Conclusion
• Thank Yous
• Index
• Copyright