As homelessness increases across the UK, public libraries, as one of the only places in society in which one can exist without the expectation of paying for the privilege, have become a key safe space for homeless individuals. This has, however, led to growing tensions between library users and increasingly overworked and overstretched staff, who are expected to do more with ever-tightening budgets.
This much needed, agenda setting book, examines the topic of public libraries and homelessness, and explores how public libraries can remain welcoming towards homeless users while also dealing with staff concerns. Drawing on an in-depth qualitative study completed by public library staff from across the UK, this book covers:
- The history and state of homelessness in libraries;
- The needs of homeless library users;
- Barriers facing homeless library users from library staff and wider society;
- The value of social workers and external organisations;
- Public library policies;
- Changing staff and societal attitudes to homeless library users.
This book is essential reading for any librarian seeking to support homeless library users and transform their library into an inclusive and welcoming space.