Employee Relations 101

Kogan Page Editorial

• Publisher: SHRM - Kogan Page
• Year: 2026
• Print ISBN:
  9781398626645
• Edition: 1
• eBook ISBN:
  9781398626652
• Topic: Law
• Subtopic: Human Resource Management
• Index: Law

Build the confidence and capability to manage employee relations issues effectively from day one.

Employee Relations 101 is a practical introduction for early-career HR professionals who need to understand how employee relations directly impact organizational performance, culture, and compliance. It bridges the gap between theory and day-to-day HR practice, equipping you with the knowledge and skills to support managers, resolve workplace issues, and contribute to a positive working environment.

Designed as part of the Core HR series, this book provides structured, real-world guidance to help you build credibility in your role and understand where employee relations fits within the wider HR function.

You'll learn how to:
· Manage performance, behavior, and conduct issues with clarity and consistency
· Support managers in handling conflict and resolving workplace disputes
· Apply employment legislation confidently to reduce risk and ensure compliance
· Develop and implement effective HR policies and procedures
· Build core workplace skills including: communication, emotional intelligence, and decision-making

Packed with practical examples, exercises, and scenario-based learning, Employee Relations 101 helps you apply key concepts in real situations. You'll develop the confidence to handle everyday HR challenges, strengthen workplace relationships, and support a culture of fairness, engagement, and performance.

Themes include: employee relations, HR fundamentals, workplace conflict, employment law, performance management, early career HR skills

Table of contents

• Employee Relations 101
• Employee Relations 101
• Contents
• List of Tables
• Introduction
• Chapter One Introducing Employee Relations
• Chapter Two Collective Employee Relations
• Chapter Three Conflict at Work
• Chapter Four Managing Employee Performance
• Chapter Five Managing Employee Conduct and Behavior
• Chapter Six Managing Absence and Attendance
• Chapter Seven Managing Difficult Issues
• Chapter Eight Achieving Good Employee Relations
• Conclusion
• Answers to “What Would You Do?” Exercises
• Copyright Page