Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today's library requires that support staff understand and implement these basic principles.
The chapters of this book are carefully and purposefully aligned with the new American Library Association – Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job.
Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.
eBook - PDF
Communication and Teamwork
An Introduction for Support Staff
- 207 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
About this book
Information
Table of contents
- Contents
- Figures
- Tables and Textboxes
- Preface
- Acknowledgments
- Editorial Advisory Board
- 1. Interpersonal Relationships and Teamwork
- 2. Communication Styles and Needs
- 3. Library Climate, Conflict, and Resolution
- 4. Effective Communication Skills
- 5. Proactive Customer Service
- 6. Verbal and Nonverbal Skills for Positive Interaction
- 7. Teaming, Decision Making, Handling Sensitive Information
- 8. Team Member Responsibilities
- 9. Constructive Feedback
- 10. Project Management
- Glossary
- Index
- About the Authors
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Yes, you can access Communication and Teamwork by Hali R. Keeler,Marie Keen Shaw in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Library & Information Science. We have over 1.5 million books available in our catalogue for you to explore.