Your support queue never stops, your best agents are burning out, and the AI tools you've looked at seem built for companies with data science teams you don't have. The AI Advantage for Customer Service is written for managers and team leads who need working solutions, not theory. Miles Draper walks you through mapping your existing workflow, choosing tools that fit your budget, and building your first chatbot step by step. You'll get a prompt cheat sheet your agents can use on day one, a method for automating routine inquiries that typically make up most of your ticket volume, and practical guidance on using AI as a co-pilot for real-time agent support. There's also a full chapter on handling angry customers and edge cases without losing the human touch, plus a playbook of templates and checklists you can put to work immediately. By the last page, you'll know how to design and run AI-powered support that cuts response times, lifts satisfaction, and keeps your best people. Start with chapter two this week.
eBook - ePub
The AI Advantage for Customer Service
A Practical Guide to Using AI for Customer Service
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
The AI Advantage for Customer Service
A Practical Guide to Using AI for Customer Service
About this book
Table of contents
- Title Page
- The AI Advantage Mindset: Why Speed and Empathy Can Coexist
- Mapping Your Customer Service Workflow for AI
- Choosing the Right AI Tools Without the Hype
- Building Your First AI Chatbot: A Step-by-Step Walkthrough
- Crafting Prompts That Get Results: The Agent's Cheat Sheet
- Personalizing Interactions at Scale with AI
- Automating Routine Inquiries: The 80/20 of Support Tickets
- AI as Your Agent's Co-Pilot: Real-Time Assistance
- Measuring What Matters: Metrics for AI-Powered Support
- Training Your Team to Work with AI, Not Against It
- Handling Edge Cases and Angry Customers with AI
- Scaling Your AI Support System: From Pilot to Production
- Future-Proofing: Keeping Your AI Advantage Sharp
- The Six-Week Build: One Company's Full AI Rollout
- When AI Gets It Wrong: Diagnosing and Fixing Failures
- Connecting AI to the Tools You Already Use
- The AI Advantage Playbook: Templates, Prompts, and Checklists
- About the Author
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Information
Publisher
Northgate PublishingYear
2026Topic
Computer ScienceeBook ISBN
9798259693470
Index
Computer ScienceFrequently asked questions
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Yes, you can access The AI Advantage for Customer Service by Miles Draper in PDF and/or ePUB format, as well as other popular books in Computer Science & Artificial Intelligence (AI) & Semantics. We have over 1.5 million books available in our catalogue for you to explore.