21st Century Airlines
eBook - PDF

21st Century Airlines

  1. 228 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

21st Century Airlines

About this book

In 21st Century Airlines: Connecting the Dots, Nawal Taneja addresses the challenges and opportunities facing the airline industry as it tries to innovate and create products and services that are radically different by 'connecting the dots' at four key levels: recognizing the implications of global events, improving cross-functional collaboration within the organization, working more closely with the travel chain, and providing much higher engagements with connectors within the social networks.

The book synthesizes insights gained from the experience of non-traditional businesses, such as Uber, that have no physical assets and that focus on scalability through platforms, as well as traditional businesses, such as Mercedes-Benz, that are transitioning from operators of physical assets to adapt to the on-demand and sharing economies. These insights show pragmatically that digitizing airline businesses would require digital mind-sets, digital technologies, digital strategies, and digital workplaces to explore new frontiers in value for both customers and airlines. Moreover, forward-thinking airlines need to consider working with bimodal organizational structures, in which one group optimizes current business models (network, fleet, and schedule planning, as well as revenue management) while a second group explores innovative ways to add digital features to physical products to provide a consistent experience throughout the journey.

The book is written for all senior-level practitioners of airlines and related businesses worldwide, as well as senior-level government policymakers.

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Yes, you can access 21st Century Airlines by Nawal K. Taneja in PDF and/or ePUB format, as well as other popular books in Technology & Engineering & Transportation Industry. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Title
  3. Copyright
  4. Dedication
  5. Contents
  6. List of figures
  7. List of table
  8. Acknowledgements
  9. Foreword
  10. Foreword
  11. Foreword
  12. Foreword
  13. Foreword
  14. Foreword
  15. Foreword
  16. Foreword
  17. Foreword
  18. Foreword
  19. Foreword
  20. Foreword
  21. Preface
  22. 1 Responding to changing customer expectations
  23. 2 Platform-based and networked businesses
  24. 3 Innovating and evolving airline network planning
  25. 4 Re-thinking revenue management
  26. 5 Re-designing services for a next-generation customer experience
  27. 6 Re-thinking the airline business for the digital era
  28. 7 Thought-leadership pieces
  29. Index
  30. About the author