Water Utility Benchmarking
eBook - PDF

Water Utility Benchmarking

  1. 172 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Water Utility Benchmarking

About this book

Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. 

This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings.  Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. 

Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates ("total" methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. 

This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants.  

Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators


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Yes, you can access Water Utility Benchmarking by Sanford Berg in PDF and/or ePUB format, as well as other popular books in Technology & Engineering & Environmental Science. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Half Title
  2. Title
  3. Copyright
  4. Table of Contents
  5. Preface
  6. Acknowledgements
  7. Acronyms and Abbreviations
  8. Chapter 1: Introduction
  9. Chapter 2: Checklist for Conducting Benchmarking Studies
  10. Chapter 3: Overview of Metric Benchmarking Concepts
  11. Chapter 4: Strengths and Limitations of Different Methodologies: Technical Considerations
  12. Chapter 5: Summary and Conclusions
  13. Appendix 1: Variable Definitions and Explanations
  14. Appendix 2: Annotated Bibliography of Water Benchmarking Studies
  15. Appendix 3: Technical Features of Benchmarking Methodologies
  16. Appendix 4: Benchmarking in Regions of the World
  17. Index