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Implementing Service Quality based on ISO/IEC 20000
Implementing Service Quality based on ISO/IEC 20000
📖 Book - PDF

Implementing Service Quality based on ISO/IEC 20000

A Management Guide
Michael Kunas
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pages
109 pages
language
English
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📖 Book - PDF

Implementing Service Quality based on ISO/IEC 20000

A Management Guide
Michael Kunas
Book details
Table of contents

About This Book

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

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Information

Publisher
IT Governance Ltd
Year
2012
ISBN
9781849284448
Topic
Computer Science
Subtopic
Computer Science General
Edition
3

Table of contents