📖[PDF] Integrated Measurement - KPIs and Metrics for ITSM by Daniel McLean | Perlego
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Integrated Measurement - KPIs and Metrics for ITSM
Integrated Measurement - KPIs and Metrics for ITSM
📖 Book - PDF

Integrated Measurement - KPIs and Metrics for ITSM

A narrative account
Daniel McLean
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pages
175 pages
language
English
format
ePUB (mobile friendly) and PDF
availableOnMobile
Available on iOS & Android
📖 Book - PDF

Integrated Measurement - KPIs and Metrics for ITSM

A narrative account
Daniel McLean
Book details
Table of contents

About This Book

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.

The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts. 

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Information

Publisher
IT Governance Ltd
Year
2013
ISBN
9781849284875
Topic
Computer Science
Subtopic
Computer Science General

Table of contents