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It's All About Relationships
It's All About Relationships
📖 Book - PDF

It's All About Relationships

What ITIL doesn't tell you
Suzanne Van Hove, Kathy Mills
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pages
168 pages
language
English
format
ePUB (mobile friendly) and PDF
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Available on iOS & Android
📖 Book - PDF

It's All About Relationships

What ITIL doesn't tell you
Suzanne Van Hove, Kathy Mills
Book details
Table of contents

About This Book

A unique holistic approach to ITIL in the real world
As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts.

However, advice on using this approach has not been readily available … until now.

Manage ITIL like never before

Practical, sensible and sound advice from industry experts
The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces.

This book has completed the accreditation process with APMG– licensees of ITIL® products, and is an Official ITIL Product

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Information

Publisher
IT Governance Ltd
Year
2013
ISBN
9781849284998
Topic
Computer Science
Subtopic
Computer Science General

Table of contents