eBook - ePub

The Definitive Guide to IT Service Metrics

Name: The Definitive Guide to IT Service Metrics
ISBN: 9781849284073

Kurt McWhirter,

Ted Gaughan,

311 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

The Definitive Guide to IT Service Metrics

Kurt McWhirter,

Ted Gaughan,

About this book

The ultimate reference guide to IT Service Metrics

Co-published by IT Governance Publishing and itSMF USA

IT service metrics: Manage them. Measure them. Make them work for you.

Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business?

Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business – this book will show you how to do this, too.

How to measure the effectiveness of your IT service provision

Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to:

Ensure economical use of resources through greater understanding of current performance
Identify areas for improvement
Justify (or otherwise) and manage expenditure
Inform the decision-making process and drive change within the organization
Save money by reducing waste (resource, time, money, etc.)
Fine-tune the services offered, thereby strengthening customer loyalty.

Based on ITIL® and other service management frameworks and standards

Up-to-date, based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you:

How to integrate metrics into your business
What to consider when gathering and reporting information
How to maximize the usage of metrics in order to ensure value for money from the system
How to secure and protect your company's metrics.

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Yes, you can access The Definitive Guide to IT Service Metrics by Kurt McWhirter,Ted Gaughan, Ted Gaughan in PDF and/or ePUB format, as well as other popular books in Computer Science & Business General. We have over one million books available in our catalogue for you to explore.