Practical IT Service Management
eBook - ePub

Practical IT Service Management

A concise guide for busy executives

  1. 279 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Practical IT Service Management

A concise guide for busy executives

About this book

How can you ensure that IT problems do not damage your business?

IT is integral to modern organisations, and the way you manage it can make or break your business.

IT service management - not just for the IT director

It is not enough for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals.

IT service management questions answered

Written in a friendly question-and-answer format, Practical ITSM explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL® 2011).

ITIL framework for structured ITSM

The ITIL system is the most widely adopted approach to technical IT service management worldwide. It shows technical support staff how to provide the efficient IT services that are vital to your company's success. Learn how ITIL can help you to:

  • Protect your company's reputation
    If you system goes down for any length of time, you might not be able to process an order or honour a contract. ITSM helps your business meet customer deadlines and expectations.
  • Safeguard vital information and recover from IT setbacks
    Without adequate IT service management you could risk losing vital information, like payroll, billing and sales data.
  • Retain momentum
    With a structured IT service management in place, routine maintenance issues can be quickly resolved, minimising delays and improving productivity.

Read this book to see how ITIL can help your IT function support business goals.

Frequently asked questions

Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
Perlego offers two plans: Essential and Complete
  • Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
  • Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Both plans are available with monthly, semester, or annual billing cycles.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Practical IT Service Management by Thejendra BS in PDF and/or ePUB format, as well as other popular books in Computer Science & Business General. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Title
  3. Copyright
  4. Preface
  5. About the Author
  6. Contents
  7. Introduction
  8. Chapter 1: Introduction to IT Service Management
  9. Chapter 2: Overview of ITIL 2011
  10. Chapter 3: The ITIL Lifecycle
  11. Chapter 4: Service Desk Function
  12. Chapter 5: Incident Management
  13. Chapter 6: Problem Management
  14. Chapter 7: Change Management
  15. Chapter 8: Release and Deployment Management
  16. Chapter 9: Service Asset and Configuration Management
  17. Chapter 10: Service Level Management
  18. Chapter 11: Service Catalogue Management
  19. Chapter 12: Capacity Management
  20. Chapter 13: Demand Management
  21. Chapter 14: Availability Management
  22. Chapter 15: Information Security Management
  23. Chapter 16: Access Management
  24. Chapter 17: IT Service Continuity Management
  25. Chapter 18: Financial Management for IT Services
  26. Chapter 19: Supplier Management
  27. Chapter 20: IT Operations Management Function
  28. Chapter 21: General Tips and Advice for IT Service Management
  29. Appendix 1: Sample SLA Between IT Services and Rocksolid Business Managers
  30. Appendix 2: Sample OLA between IT Department and the Electrical Department
  31. Appendix 3: Sample UC between RockSolid IT Services and ABC Computer Corp
  32. Appendix 4: A Simple IT Service Management Flow with Interactions among Different Processes
  33. Appendix 5: The ITIL Glossary
  34. Appendix 6: ITSM Books and other Resources
  35. ITG Resources