Multipliers, Revised and Updated

How the Best Leaders Make Everyone Smarter

Liz Wiseman

• Publisher: Harper Business
• Year: 2017
• Print ISBN: 9780062663078
• eBook ISBN: 9780062663061
• Topic: Personal Development
• Subtopic: Business Development

A revised and updated edition of the acclaimed Wall Street Journal bestseller that explores why some leaders drain capability and intelligence from their teams while others amplify it to produce better results.

We’ve all had experience with two dramatically different types of leaders. The first type drains intelligence, energy, and capability from the people around them and always needs to be the smartest person in the room. These are the idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them. When these leaders walk into a room, light bulbs go off over people’s heads; ideas flow and problems get solved. These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations. These are the Multipliers. And the world needs more of them, especially now when leaders are expected to do more with less.

In this engaging and highly practical book, leadership expert Liz Wiseman explores these two leadership styles, persuasively showing how Multipliers can have a resoundingly positive and profitable effect on organizations—getting more done with fewer resources, developing and attracting talent, and cultivating new ideas and energy to drive organizational change and innovation.

In analyzing data from more than 150 leaders, Wiseman has identified five disciplines that distinguish Multipliers from Diminishers. These five disciplines are not based on innate talent; indeed, they are skills and practices that everyone can learn to use—even lifelong and recalcitrant Diminishers. Lively, real-world case studies and practical tips and techniques bring to life each of these principles, showing you how to become a Multiplier too, whether you are a new or an experienced manager. This revered classic has been updated with new examples of Multipliers, as well as two new chapters one on accidental Diminishers, and one on how to deal with Diminishers.

Just imagine what you could accomplish if you could harness all the energy and intelligence around you. Multipliers will show you how.

Index

The pagination of this electronic edition does not match the edition from which it was created. To locate a specific entry, please use your e-book readerʼs search tools.

ABN AMRO, 277

accelerators

assumptions and, 248–50

for becoming a Multiplier, 248–59

colleagues as, 258–59

experiments as, 253–56

setbacks and, 256–58

working the extremes, 250–53

Accidental Diminishers, 191–210

as Always On, 194

becoming a Multiplier and, 260

best intentions and, xx–xxi, 67

characteristics of, 26–27, 32

data analysis example, 191–93

discussing, 268, 269–70

experiments by, 318–43

Felix as, 260, 262, 263

as Idea Fountains, 193–94

minimizing tendencies toward, 208–9

Multipliers as, 303–4

name the genius and, 318–19

as Optimists, 198–200

as Pacesetters, 195–97

as Perfectionists, 201–2

as Protectors, 200–201

quiz, 261, 340, 343

as Rapid Responders, 197–98

realization of, 247

as Rescuers, 195

self-awareness of traits, 202–4

sharing this book, 307–8

as Strategists, 201

summary, 210

vulnerability, 193

accomplishments, difficult

Liberators and, 73

accountability. See also ownership

Investors on, 165–66, 173–78, 189

Multipliers and, 22

addition, logic of, 13–15

Advent International, 73–74, 296, 312

Affymetrix, 143–44, 151, 293, 296, 313

“Akers, Jonathan,” 129–32, 149–50

Alcoholics Anonymous (AA), 265–66

Allen, David, xii

Allred, Doug, 166

Always On

Accidental Diminishers as, 194

extreme questions and, 328–29, 341

giving 51% of the vote and, 334–35, 341

minimizing tendencies toward, 208

Multiplier culture and, 261

name the genius and, 318–19, 340

playing Fewer Chips and, 322–23, 340

Amazon, 245, 293, 296

ameba model, 42–43

anxiety. See also tense leaders

creating, 88, 89

A players, 40, 53, 63

Apple Inc., 13, 16, 45, 79, 224–25, 231, 243, 293, 296, 311, 312

assumptions

challenging, 108–9

of Diminishers, 18, 23, 249, 250, 283

of Multipliers, 23, 248–50

positive intent, 237–38

AT&T, 259–64, 271, 314

Circle of Safety coat, 263

AT&T Partner Solutions, 272

AT&T University, 271

Atlanta Kitchen and Bath Show, 125

AWK (A-W-K), 176, 187. See also F-I-X, asking for the

baby steps, challenges and, 125–26

Bachrach, Ernest, 73–74, 312

backup, in investments, 172

Bain & Company, 34, 37, 296, 311

Bamboo HR, 269–70

Banana Republic, 327

“Beckham, Brian,” 38–39

beliefs, generating, 116–18, 127

Bennion Center at University of Utah, 107–8, 125, 296, 312

best work

demanding, 83–85, 95...

Table of contents

• Cover
• Title Page
• Dedication
• Contents
• Foreword by Stephen R. Covey
• Preface
• ONE The Multiplier Effect
• TWO The Talent Magnet
• THREE The Liberator
• FOUR The Challenger
• FIVE The Debate Maker
• SIX The Investor
• SEVEN The Accidental Diminisher
• EIGHT Dealing with Diminishers
• NINE Becoming a Multiplier
• Acknowledgments
• APPENDIX A The Research Process
• APPENDIX B Frequently Asked Questions
• APPENDIX C The Multipliers
• APPENDIX D Multipliers Discussion Guide
• APPENDIX E Multiplier Experiments
• THE MULTIPLIERS ASSESSMENT Are You an Accidental Diminisher?
• Notes
• Index
• About the Author
• Praise for Multipliers
• Copyright
• About the Publisher