Captivology
eBook - ePub

Captivology

The Science of Capturing People's Attention

  1. 256 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Captivology

The Science of Capturing People's Attention

About this book

The former editor of Mashable and cofounder of DominateFund examines the psychological phenomena that captivate our attention—and how we can leverage them to draw and retain attention for our ideas, work, companies, and more.

Whether you're an artist or a salesperson, a teacher or an engineer, a marketer or a parent—putting the spotlight on your ideas, insights, projects and products requires a deep understanding of the science of attention. In Captivology, award-winning journalist and entrepreneur Ben Parr explains how and why the mind pays attention to some events or people—and not others—and presents seven captivation triggers—techniques guaranteed to help you capture and retain the attention of friends, colleagues, customers, fans, and even strangers.

Parr combines the latest research on attention with interviews with more than fifty scientists and visionaries—Facebook's Sheryl Sandberg, film director Steven Soderbergh, LinkedIn CEO Jeff Weiner, magician Jon Armstrong, New York Times bestselling author Susan Cain, Nintendo's Shigeru Miyamoto, founder of Reddit Alexis Ohanian, and more—who have successfully brought their ideas, projects, companies, and products to the forefront of cultural consciousness. The result is an insightful and practical book that will change how you assign jobs to your kids or staff, craft a multi-million dollar ad campaign, deliver your next presentation, attract users to your product, or convince the world to support your cause.

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Information

Publisher
HarperOne
Year
2015
Print ISBN
9780062324191
eBook ISBN
9780062324207

Chapter 1

The Three Stages of Attention

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Stanford’s Jon Krosnick, a political science professor and the director of Stanford’s Political Psychology Research Group, has studied hundreds of election results in Ohio and California. In almost every single race he and his colleagues studied—from local alderman elections to the 1996 and 2000 presidential elections—if a candidate’s name was listed first on the ballot, it increased the amount of votes that candidate received by an average of 2 percent, sometimes more. Two points may not seem like much, but with a two-point swing, we would likely be talking about how President Mitt Romney would have handled Edward Snowden.
Krosnick’s research doesn’t show voters are lazy. Instead, it demonstrates just how limited our attention truly is. When we are juggling a job, a family, social and community activities, work e-mails and meetings, we might have enough attention left to learn about presidential or parliamentary candidates but probably not enough time or concern to learn about the candidates for, say, a school board election. With limited information, the human brain automatically looks for shortcuts to help it make decisions.
Being first has a positive association in our culture—first place, first in line, and so on. Thus, we unconsciously ascribe the positive quality of being first to the first name listed on the ballot, even though the candidate’s placement on the ballot has nothing to do with his or her qualifications for office.
These mental shortcuts are known as heuristics. They are the quick general rules that guide our attention, consciously and unconsciously, both in the immediate moment and over the course of years or even decades. How do I find Waldo? Search for red-and-white stripes and ignore everything else. Which movie should I watch? Rely on the reviews from Rotten Tomatoes. We only have so much attention to give, and so we look for shortcuts to help us allocate that attention.
Not all attention is created equal, though. Some attention, like the kind you pay when somebody is shouting at a party, is fleeting. Think about what happens once the person shouting at the party stops: everybody simply directs their attention back to their previous conversations. People will turn their heads toward a disturbance, but their focus will fizzle out once the disturbance is gone. We shift our attention from one thing to the next.
For the purposes of this book, there are three types of attention—immediate, short, and long—and the shortcuts we use for each type of attention are different. For example, when we hear a person shout, we quickly (and often subconsciously) determine whether the person is just throwing a temper tantrum or having a medical emergency. If we determine it’s the former, our attention quickly shifts away, but if it’s the latter, our attention will ratchet to the next level as we focus and decide what to do next to help.
How does our brain help us manage our limited attention? And what role do the three types of attention play in our lives? To answer those questions, we need the help of some hookworm eggs.

Immediate Attention, or How to Analyze a Piece of . . .

At the most fundamental level, attention is our first line of defense against danger and threats. Maintaining an alert state is hardwired into all animals, including humans. We’re especially adept at detecting moving people and animals, the most likely threats to our survival.
Researchers at the University of California, Santa Barbara, found evidence to support this notion. They asked subjects to look for changes in complex scenes—images of forests, groups of people in parks, etc. The images would appear, disappear, and reappear over and over again in 250-millisecond bursts until the subjects either identified changes or determined that nothing had changed.1
What was surprising was how much quicker and more accurate subjects were at identifying changing animals and people than plants or inanimate objects. After ten seconds of viewing the images, approximately 95 percent of subjects detected changes to people and 81 percent detected changes to animals. In contrast, subjects could detect changes to plants less than 60 percent of the time after ten seconds. That’s a significant decrease in our ability to detect changes to people and animals versus changes to plants. This may not be surprising, actually—we’re far more likely to be threatened by a pack of wolves than a clump of ferns.
One lesson we can take away from this study is that if you want to blend into the background, you should dress up as an oak tree. But perhaps the more important lesson here is that we are hardwired to search for and identify important changes to our environment. We are constantly shifting our attention from object to object, looking for anything that is dangerous, interesting, or novel until we decide to focus our attention on something. This is the point at which we shift from immediate to short attention.
Immediate attention is a bottom-up process—attention driven automatically, driven by the stimulus instead of by our consciousness. We will instinctively panic and duck at the sound of a gunshot, look up at a sky filled with bright-colored balloons, or gag at the smell of six-month-old rotting eggs, even if it’s just for a brief moment. These reactions are controlled by our body’s automatic responses and by sensory memory, a system that helps us store sights, sounds, smells, and other sensory inputs for a short period of time. This type of memory lasts no longer than a couple of seconds—just long enough for a smell or sound to be forgotten or moved into working memory.2
It isn’t just sounds, colors, and smells we automatically react to, though—it’s also our near-instantaneous mental and emotional impressions and gut reactions that help drive our immediate attention.
Take the case of Dr. Stephanie J. Krauth and a team of Swiss epidemiologists at the Swiss Tropical and Public Health Institute. They were researching ways to improve the diagnosis of helminth infection and better understand the growth and disintegration of hookworm eggs in human stool. Helminth infections (parasite infections) are rare in Western countries like Switzerland or the United States but are an especially serious problem in Africa and Southeast Asia. The researchers found some tricks for making more accurate diagnoses such as, among other things, icing stool samples, which they wanted to share with a wide audience of practitioners. But they knew that simply publishing the results of their study wouldn’t receive much attention outside of the small group of scientists interested in tropical diseases. They needed to do something to captivate the attention of practitioners who could make a difference in affected areas.3
So how did they get people to immediately notice their work? By titling their paper “An In-Depth Analysis of a Piece of Sh*t,” of course. The provocative and unconventional title alone was enough to get the study’s findings published in Smithsonian, RealClearScience, VICE, and io9.
The novelty and emotional resonance of the paper’s title captured attention immediately. Perhaps it’s because the research shows that negative emotions—fear, anger, hatred, etc.—typically trump positive emotions when it comes to capturing immediate attention. Immediate attention is biased toward the perception of threats and novel stimuli.4
In the big scheme of things, immediate attention is the simplest type of attention to capture, which is why it’s the “ignition” of attention. We are conditioned, for example, to react when somebody calls out our name. You can’t control your reaction unless you’re already aware somebody is about to call out your name—then you can think about it and ignore it or react consciously. Conscious focus and reaction, however, require a greater level of attention.

Short Attention and Novelty

Clive Wearing, a seventy-six-year-old gray-haired musician from the United Kingdom, may have the shortest attention span in the world.
In 1985, Clive was a successful conductor and keyboardist. He made music for the BBC Radio 3 and was a leading expert on Lassus and other Renaissance composers. That would all be taken away from him when he contracted herpes encephalitis. The disease attacked his brain, literally boring holes through the temporal, occipital, parietal, and frontal lobes of his brain. It completely destroyed his hippocampus, which is the part of the brain that coordinates the transfer of short-term memory into long-term memory.
“Clive really only has less than thirty seconds of memory, and sometimes it’s as little as seven seconds,” his wife, Deborah Wearing, states in a BBC documentary about his life and his condition. “It’s as little as a sentence.”
Clive now suffers from irreparable retrograde and anterograde amnesia. He can’t form new memories, and his past is cloudy. He will forget what you asked him during his answer to your question. Every time he sees his wife, he jumps up, lifts her in the air, twirls her around, and kisses her. It’s as if he’s seeing her for the first time after a long trip, every single time.
His conversations go something like this:
Clive: How long have I been ill?
Deborah: Four months.
Clive: Four months? Is that F-O-R or F-O-U-R (ha-ha!)?
Deborah: F-O-U-R.
Clive: Well, I’ve been unconscious the whole time! What do you think it’s like to be unconscious for . . . how long?
Deborah: Four months.
Clive: Four months! For months? Is that F-O-R or F-O-U-R?
Deborah: F-O-U-R.
Clive: I haven’t heard anything, seen anything, smelled anything, felt anything, touched anything. How long?
Deborah: Four months.
Clive: . . . four months! It’s like being dead. I haven’t been conscious the whole time. How long’s it been?5
Wearing is a famous case among memory researchers—he’s the man without working memory. Without it, he is capable of only quick sensory and emotional reactions that last for a few seconds before he essentially resets. He is unable to move to the second stage of attention. He is unable to focus.
Short attention is all about focus. It’s when we, at some conscious level, decide to allocate some of our time and concentration toward something. It is often triggered when we want to fixate on something new or novel; it’s how we learn about our world, whether it’s in the classroom, the conference hall, or the forest. This span of attention can be as short as a YouTube clip or as long as a Lord of the Rings movie. Most of the time, however, our short attention only lasts until the next distraction makes its appearance.
Why the focus on novelty? The answer may be as simple as dopamine, the neurotransmitter that controls the brain’s reward centers, especially as it pertains to achievement or completing tasks. In a study on the role of dopamine in motivation and learning, Dr. Kent Berridge and Dr. Terry Robinson of the University of Michigan found that blocking dopamine in rats didn’t stop them from “liking” something, but instead stopped them from “wanting” something. When Berridge and Robinson suppressed the dopamine of their rats, they found that the rats could still feel pleasure from eating a tasty snack, but they had zero motivation to do so. Dopamine is so vital to motivation that, without it, the rats didn’t even want to eat and began to starve.6
In other words, a lack of dopamine doesn’t inhibit pleasure, but instead affects motivation. This indirectly leads to less pleasure, of course—you can still enjoy chocolate without dopamine, but you might not be willing to leave your house and drive to the store to get it. That’s why it’s no coincidence that our brains release dopamine whenever we are exploring anything new or novel. It is absolutely necessary to our survival—without dopamine, we wouldn’t be motivated to learn anything new. Short attention is the direct result of motivation. Without dopamine, the motivation to focus disappears.
“We seek novelty because novelty—and that type of exploratory behavior—allows you to find resources and mate and not be stuck in a rut,” said Dr. Adam Gazzaley of the UCSF Neuroscience Imaging Center.7 “That type of behavior presumably confers survival advantage.”
To understand short attention, we have to understand the cognitive system that manages it. To do that, we have to explore one of the most fascinating aspects of our brain: working memory.
“Attention is the way we direct working memory resources,” Dr. John Sweller of the University of New South Wales, a leading researcher in education psychology and cognitive load, told me. “The way you direct working memory, that’s what you’re attending to.”8
Working memory is the cognitive system that manages short-term memories. It does this through a decision-making “central executive” that 1) chooses where to focus attention and 2) decides which short-term memories become long-term memories.
Under the central executive’s command are three “slave systems”—auditory memory, visual memory, and an episodic buffer—that process and store short-term memories until the central executive can decide what to do with them.
The first two slave systems are dedicated to helping us temporarily remember what we hear and what we see. The first makes it possible to remember a phone number you heard until you have a chance to write it down. The auditory slave system is also called the phonological loop because remembering a ...

Table of contents

  1. Dedication
  2. Contents
  3. Introduction: A Bonfire of Attention
  4. 1. The Three Stages of Attention
  5. 2. Automaticity Trigger
  6. 3. Framing Trigger
  7. 4. Disruption Trigger
  8. 5. Reward Trigger
  9. 6. Reputation Trigger
  10. 7. Mystery Trigger
  11. 8. Acknowledgment Trigger
  12. Conclusion: The Influence of Attention
  13. Acknowledgments
  14. Notes
  15. Index
  16. About the Author
  17. Copyright
  18. About the Publisher

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