For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

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Yes, you can access The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services by Sueli Mara Soares Pinto Ferreira, Réjean Savard, Sueli Mara Soares Pinto Ferreira,Réjean Savard in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Library & Information Science. We have over one million books available in our catalogue for you to explore.

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Year

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eBook ISBN

Edition

Topic

Languages & Linguistics

Subtopic

Library & Information Science

Index

Languages & Linguistics

Frontmatter
Table of Contents/Sumário/Table des Matières/Contenido
Preface
Prefácio
Préface
Prefacio
A apropriação informacional para a cidadania na América Latina: o ponto de vista do usuário final de programas nacionais de informação e/ou inclusão digital
4to. Rediseño Portal Cuba
Estruturando a informação para um sistema virtual centrado no usuário: a avaliação do website do Serviço de Biblioteca e Documentação da Faculdade de Direito da USP, Brasil
Presença temática do usuário/cliente virtual em artigos de periódicos brasileiros da área de informação
Disseminação seletiva de informações: interação como meio para elaboração do perfil de interesse
La réserve électronique aux Bibliothèques de l’Université Concordia
The virtual customer: a new paradigm for an university library
Acesso digital: o direito à informação na área da saúde versus a propriedade intelectual da informação tecnológica
Interatividade na Biblioteca Virtual em Saúde
Les nouvelles compétences du bibliothécaire à l’ère de l’usager extra muros: vers la création de nouveaux produits documentaires en ligne
The Web Awareness Program: Together Libraries and Media Awareness Network Virtually Serve Canadian Parents and Young People
Facilidades para acesso a periódicos eletrônicos: ações do SIBi/USP para o desenvolvimento de um tutorial
Les besoins d’information et de communication de l’usager virtuel: cas de l’apprenant en formation à distance du second cycle de l’EBAD
Market research and the virtual customer: realities, possibilities, experiences
Greek libraries: a vision for a national entrance to the virtual reference
The development and challenges of virtual reference service of library in China
BiblioRedes: enlazando comunidades, conectando personas
Quelle offre éditoriale numérique pour l’usager « virtuel » des universités françaises?
Meeting the information needs of farmers in the electronic environment: lessons from Southern Africa
Produits et services pour les unités documentaires agronomiques tunisiennes: du virtuel au réel
Hacia una perspectiva humana y humanista de la relación virtual biblioteca-usuario
Le client virtuel: un nouveau paradigme pour l’amélioration des rapports entre services d’information et clients
Backmatter

About this book

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Table of contents