Total Quality Management. Theory and Practice
eBook - PDF

Total Quality Management. Theory and Practice

Englischsprachiger Text mit zweisprachigem Index

  1. 210 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Total Quality Management. Theory and Practice

Englischsprachiger Text mit zweisprachigem Index

About this book

Gut lesbare Einführung in ein Thema, das mittlerweile in allen Branchen große Bedeutung erlangt hat. Das Buch richtet sich an Studierende der Betriebswirtschaftslehre und wird insbesondere in zweisprachigen Studiengängen willkommen sein. Doch alle, die sich mit dem Thema Management befassen, haben hier zweifachen Gewinn: Ein Lehrbuch des Quality-Management und Englisch-Training.

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Yes, you can access Total Quality Management. Theory and Practice by Bernhard Wheaton,Birgit Schrott in PDF and/or ePUB format, as well as other popular books in Social Sciences & Sociology. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. TABLE OF CONTENTS
  2. PREFACE
  3. PART I: THE THEORY OF QUALITY
  4. CHAPTER 1: THE ORIGINS: A PROPHET UNHEARD, PROFITS UNMADE
  5. CHAPTER 2: QUALITY AND DESIGN
  6. CHAPTER 3: QUALITY AND DESIGN CONFORMANCE
  7. CHAPTER 4: QUALITY, TIME AND COMPETITION
  8. CHAPTER 5: THE TOOLS OF QUALITY
  9. CHAPTER 6: QUALITY AND TEAMWORK
  10. CHAPTER 7: THE COSTS AND BENEFITS OF QUALITY IMPROVEMENT
  11. CHAPTER 8: QUALITY CERTIFICATION & QUALITY AWARDS
  12. CHAPTER 9: QUALITY IN SERVICE ORGANISATIONS
  13. CHAPTER 10: TQM CULTURE: FRIENDS AND ENEMIES
  14. PART II: THE PRACTICE OF QUALITY
  15. CASE STUDY 1: PRODUCT QUALITY
  16. CASE STUDY 2: SERVICE QUALITY
  17. CASE STUDY 3: QUALITY IN HIGHER EDUCATION
  18. MINI-DICTIONARY
  19. REFERENCES – SELECTED READINGS