The Power of Business Process Improvement
eBook - ePub

The Power of Business Process Improvement

Susan Page

  1. 368 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

The Power of Business Process Improvement

Susan Page

Book details
Table of contents
Citations

About This Book

This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations.

Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees' limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don't have to be a BPI expert to resolve these situations and find the results your business needs to find success again.

Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to:

  • Eliminate duplication and bureaucracy
  • Control costs
  • Establish internal controls to reduce human error
  • Test and rework the process before introducing it
  • Implement the changes

Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.

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Information

Publisher
AMACOM
Year
2015
ISBN
9780814436622
Edition
2
Topic
Commerce
Subtopic
Développement commercial

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Chapter 1: The Roadmap: Learning How to Navigate
  7. Chapter 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
  8. Chapter 3: Step 2: Establish the Foundation: Avoiding Scope Creep
  9. Chapter 4: Step 3: Draw the Process Map: Flowcharting and Documenting
  10. Chapter 5: Steps 4–5: Estimate Time and Cost and Verify the Process Map: Introducing Process and Cycle Time and Gaining Buy-In
  11. Chapter 6: Step 6: Apply Improvement Techniques: Challenging Everything
  12. Chapter 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
  13. Chapter 8: Step 8: Test and Rework: Making Sure It Works
  14. Chapter 9: Step 9: Implement the Change: Preparing the Organization
  15. Chapter 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset
  16. Chapter 11: Create the Executive Summary: Getting the Recognition
  17. Chapter 12: Business Process Management: BPM and Other Improvement Techniques
  18. Chapter 13: Case Study 1: Training and Development
  19. Chapter 14: Case Study 2: Recruitment Process In Hong Kong
  20. Index