eBook - PDF

SIAM: Principles and Practices for Service Integration and Management

Name: SIAM: Principles and Practices for Service Integration and Management
ISBN: 9789401805780

224 pages
English
PDF
Available on iOS & Android

eBook - PDF

SIAM: Principles and Practices for Service Integration and Management

About this book

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: • ITSM professionals working in integrated multi-sourced environments; • Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; • Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; • Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

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Yes, you can access SIAM: Principles and Practices for Service Integration and Management by Dave Armes,Niklas Engelhart,Peter McKenzie,Peter Wiggers in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.