eBook - PDF

Implementing Metrics for IT Service Management

Name: Implementing Metrics for IT Service Management
ISBN: 9789401801201

David Smith,

Jan van Bon,

Peter Brooks,

English
PDF
Available on iOS & Android

eBook - PDF

Implementing Metrics for IT Service Management

David Smith,

Jan van Bon,

Peter Brooks,

About this book

This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.

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Yes, you can access Implementing Metrics for IT Service Management by David Smith,Jan van Bon,Peter Brooks in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.