- 130 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
IT Service Management from Hell
About this book
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.
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Yes, you can access IT Service Management from Hell by Brian Johnson,Paul Wilkinson,itSMF International in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Thanks.......
- Foreword
- The cast of characters
- 1 Highlights and heroes in the history of project management
- 2 Risk Management
- 3 Getting started, planning and other stuff
- 4 Graphs, GANTT charts and similar time wasting activities
- 5 Activities taking place
- 6 Laughing in the face of failure and smacking the bottom of criticism
- 7 Not ITIL.......
- 8 Scoping the fightback
- 9 The Help Desk from hell
- 10 Getting the IT infrastructure you want
- 11 Providing less with more
- 12 SLAs that work
- 13 Capacity and cost management
- 14 Costs, benefits and possible problems
- Definitions, abbreviations and acronyms