The Business Shrink - The Disgruntled Employee

Manage Challenging Staff Without Losing Your Mind

Peter Morris, Peter Laufer

• Publisher: Adams Media
• Year: 2008
• Print ISBN:
  9781598694147
• eBook ISBN:
  9781440514562
• Topic: Business
• Subtopic: Business General
• Index: Business

Do your employees plan exit strategies around the water cooler?Are your office hallways filled with nasty gossip?Is your productivity shrinking and your profits dissolving?As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink, " draws on his long experience to help you fix these problems.
Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to:

• Give workers strong, positive feedback
• Break the endless chain of blaming and backstabbing
• Abolish poor employee performance and boost productivity
• Nip cases of harassment and bullying in the bud

Using sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees.

Table of contents

• Cover Page
• Title Page
• Copyright Page
• Contents
• acknowledgments
• about the business shrink series by peter laufer
• introduction: the disgruntled employee and you
• 1: the phenomenon of the disgruntled employee
• 2: warning signs and types of disgruntled employees
• 3: handling disgruntlement
• 4: legitimate disgruntlement
• 5: handling the vindictive employee
• 6: cultivating a nondisgruntled workplace
• conclusion: mental hygiene in the face of disgruntled employees
• appendix: a series of conversations to solving issues with the disgruntled employee