Managing Difficult People

A Survival Guide For Handling Any Employee

Marilyn Pincus

• Publisher: Adams Media
• Year: 2004
• Print ISBN:
  9781593371869
• eBook ISBN:
  9781605508542
• Topic: Business
• Subtopic: Business General
• Index: Business

Don't Let Negaholics Rule Your Workplace!

As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff.

Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.

Table of contents

• Cover
• Title Page
• Dedication
• Acknowledgments
• Contents
• Introduction
• 1 Negative Behavior in the Workplace
• Managers' Attitudes Affect Employee Performance
• What's a “negaholic,” and why Should i Care?
• Assessing the Many Different Behaviors
• 2 Negaholics Exposed
• The Bully
• The Complainer or Whiner
• The Procrastinator
• The Know-it-all
• The Silent Type
• The Social Butterfly
• The “no People Skills” Person
• The Rookie
• The Overly Sensitive Person
• The Manipulator
• 3 Communication: The Upside and the Downside
• Master the Fine Art of Effective Communication
• Group Dynamics and Conflict Resolution
• The Last Resort: Disciplinary Action and Termination
• Powerful Communication Skills Stay with you
• About the Author
• Copyright