In today's highly competitive realm of professional service firms, the quest for individual stardom is at an all-time high. The temptation to rack up the most billable hours and out-perform one's fellow advisers is often irresistible. But it is also shortsighted and terribly counterproductive, according to world-renowned authority and acclaimed author David Maister. In this groundbreaking book, Maister issues a much-needed wake-up call to today's professional service firms. Arguing that a far greater contribution to a firm's success can come from those who find fulfilment in seeing other's succeed rather than those who assume the role of "most valuable player".
The author outlines and discusses in detail the nine key "people" issues upon which successfully managed and profitable organisations rely. Supporting his findings with a range of compelling data, Maister demonstrates how and why firms that emphasise the highest standards of employee professionalism are invariably more financially successful than those that don't.
eBook - ePub
Practice What You Preach
What Managers Must Do To Create A High-achievement Culture
- 224 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
Trusted by 375,005 students
Access to over 1.5 million titles for a fair monthly price.
Study more efficiently using our study tools.
Information
Table of contents
- Cover
- Title Page
- Contents
- Copyright
- Dedication
- Introduction
- How to Use This Book
- 1. The Survey Financial performance and employee attitude questions
- 2. Tramster: A Case Study Trust, respect and integrity
- 3. How Successful Offices Did It Enthusiastic, committed and dedicated people
- 4. Northport: A Case Study The right combination of fun and discipline
- 5. Correlations with Financial Performance An uncompromising determination to achieve excellence
- 6. Mustang Communications: A Case Study Build your people and the rest will come
- 7. The Predictive Package Nine attitudes that predict profits
- 8. Archipelago: A Case Study The best management is one-on-one
- 9. The Path to Performance The factors that cause financial performance
- 10. Tigrette: A Case Study Talent doesn't outweigh personality
- 11. Firm or Office? What's Driving Things? The individual manager is disproportionately influential
- 12. Mortimer Ransford: A Case Study The Culture Cop: non-negotiable cultural minimums
- 13. The Effects of Office Size, Size makes things harder
- 14. Bellerephon: A Case Study You've met Alice, haven't you? Essential human qualities
- 15. Age Levels Your younger staff's views predict profits best!
- 16. Arkwright, Sutton: A Case Study It's about relationships, stupid! Walk the halls!
- 17. Additional comparisons Geography, lines of business and leverage
- 18. McLeary Advertising: A Case Study Don't go home if someone else needs help
- 19. Julie's Perspective Don't be afraid to live your values
- 20. Lessons: The Manager What managers must be, believe and do
- 21. Lessons: Creating the Success Culture Intolerance, requirements and community
- 22. Lessons: Developing People Creating an energizing workplace
- 23. Lessons: Other Topics Hiring, Training, Rewards and Clients
- 24. It's Not One or the Other It's Both! People development IS business development
- 25. The Courage to Manage Strategy versus expediency. Do what you say you'll do.
- Appendix One The Financial Performance Index
- Appendix Two The 74 Questions
- Appendix Three The Factors
- Appendix Four Impact of Improving on Each Question,
- Appendix Five How the Top 20 Percent Offices Did It,
- Appendix Six Correlations
- Appendix Seven A Note on Structural Equation Modeling,
- References
- Acknowledgments
- Index
- About the Author
Frequently asked questions
Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription
No, books cannot be downloaded as external files, such as PDFs, for use outside of Perlego. However, you can download books within the Perlego app for offline reading on mobile or tablet. Learn how to download books offline
Perlego offers two plans: Essential and Complete
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.5M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1.5 million books across 990+ topics, weâve got you covered! Learn about our mission
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more about Read Aloud
Yes! You can use the Perlego app on both iOS and Android devices to read anytime, anywhere â even offline. Perfect for commutes or when youâre on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app
Yes, you can access Practice What You Preach by David H. Maister in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over 1.5 million books available in our catalogue for you to explore.