Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
- 368 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Managing The Professional Service Firm
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Table of contents
- Cover
- Title Page
- Dedication
- Copyright Page
- Credits
- Contents
- Acknowledgments
- Introduction
- Part One: Basic Matters
- Part Two: Client Matters
- Part Three: People Matters
- Part Four: Management Matters
- Part Five: Partnership Matters
- Part Six: Multisite Matters
- Part Seven: Final Thoughts
- References and Sources
- Index
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Yes, you can access Managing The Professional Service Firm by David H. Maister in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over 1.5 million books available in our catalogue for you to explore.