12: The Elements of Great Managing

Gallup, James Harter

• Publisher: Gallup Press
• Year: 2014
• Print ISBN:
  9781595629982
• eBook ISBN:
  9781595620477
• Topic: Business
• Subtopic: Management
• Index: Business

Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions.

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules.

12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics.

Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

Table of contents

• Cover
• Dedication
• Introduction: The Value of Employee Engagement
• The First Element: Knowing What’s Expected
• The Second Element: Materials and Equipment
• The Third Element: The Opportunity to Do What I Do Best
• The Fourth Element: Recognition and Praise
• The Fifth Element: Someone at Work Cares About Me as a Person
• The Sixth Element: Someone at Work Encourages My Development
• The Seventh Element: My Opinions Seem to Count
• The Eighth Element: A Connection With the Mission of the Company
• The Ninth Element: Coworkers Committed to Doing Quality Work
• The Tenth Element: A Best Friend at Work
• The Eleventh Element: Talking About Progress
• The Twelfth Element: Opportunities to Learn and Grow
• An Element Unto Itself: The Problem of Pay
• What Great Managers Need
• A Final Note: The Heart of Great Managing
• Acknowledgements
• About the Authors
• Source Notes
• Copyright