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Service Level Manager
Service Level Manager

Service Level Manager

Careers in IT service management
John Sansbury
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pages
136 pages
language
English
format
ePUB (mobile friendly)
availableOnMobile
Available on iOS & Android

Service Level Manager

Careers in IT service management
John Sansbury
Book details
Table of contents

About This Book

Service level management provides a framework in which IT services are defined, agreed upon and delivered. The role of service level manager is a critical one in that the agreements negotiated with customers should inform most if not all of the activities of the service provider. Rarely is this the case however, and there are many tripwires awaiting the inexperienced or unwary. This practical book is aimed at helping those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

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Information

Publisher
BCS Learning & Development Limited
Year
2017
ISBN
9781780172965
Topic
Computer Science
Subtopic
Information Technology
Edition
1

Table of contents