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World Class IT Service Delivery
World Class IT Service Delivery

World Class IT Service Delivery

Peter Wheatcroft
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pages
192 pages
language
English
format
ePUB (mobile friendly)
availableOnMobile
Available on iOS & Android

World Class IT Service Delivery

Peter Wheatcroft
Book details
Table of contents

About This Book

"World Class IT Service Delivery" is a distillation of best practices in IT service delivery. It demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings. The book not only covers what is required to reach these standards and how to achieve certification, but also explains what the results should look like and how your organisation may be missing out. It offers a shortcut to selling services more profitably whilst achieving results more quickly. This book is for IT managers, executives and consultants who need to raise their service standards or are contemplating offshoring their IT. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses.

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Information

Publisher
BCS Learning & Development Limited
Year
2007
ISBN
9781780170343
Topic
Business
Subtopic
Business Intelligence
Edition
1

Table of contents