Configuration Management
eBook - ePub

Configuration Management

Expert guidance for IT service managers and practitioners

  1. 142 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Configuration Management

Expert guidance for IT service managers and practitioners

About this book

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. Invaluable to IT professionals and to technology-savvy business managers who need to use automated business services, this revised edition is updated to reflect latest IT service management practice.

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Yes, you can access Configuration Management by Shirley Lacy, David Norfolk in PDF and/or ePUB format, as well as other popular books in Computer Science & Business Strategy. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Front Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. Figures and Tables
  6. Authors
  7. Abbreviations
  8. Glossary
  9. Useful websites
  10. Foreword
  11. 1. Introduction
  12. 2. The 21st-Century CMDB/CMS
  13. 3. Judging the Value of CMDB/CMS
  14. 4. Overcoming the Barriers to theCMS
  15. 5. Case Study of a CMS Implementation
  16. 6. How to Improve An Existing Configuration Management Process
  17. 7. Service Management Requirements for a CMDB/CMS
  18. 8. Strategy and Vision
  19. 9. Selecting CMS Tools
  20. 10. Populating a CMDB: Process Design
  21. 11. Implementation
  22. 12. Good Ideas… and Ones to Avoid
  23. Appendix: Key Concepts and Terms
  24. Notes
  25. Index
  26. Back Cover