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Problem Manager
Problem Manager

Problem Manager

Careers in IT service management
Colin Rudd
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pages
240 pages
language
English
format
ePUB (mobile friendly)
availableOnMobile
Available on iOS & Android

Problem Manager

Careers in IT service management
Colin Rudd
Book details
Table of contents

About This Book

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.

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Information

Publisher
BCS Learning & Development Limited
Year
2014
ISBN
9781780172392
Topic
Computer Science
Subtopic
System Administration
Edition
1

Table of contents