Entrepreneur Voices on Emotional Intelligence

The Staff of Entrepreneur Media, Inc., Jonathan Small

• Publisher: Entrepreneur Press
• Year: 2018
• ISBN:
  9781613083949
• Topic: Persönliche Entwicklung
• Subtopic: Persönlicher Erfolg

A recent study showed that 95% of executives think they understand everything they need to know about their behavior and emotions. In reality, the number of business leaders who are self-aware of their emotions and behavior is 10-15%. And that's a problem because being emotionally intelligent enables you to learn from mistakes and grow. And growth is key for anyone running a business. Entrepreneur Voices on Emotional Intelligence will help readers develop their self-awareness by identifying the traits and signs of entrepreneurs who possess a healthy dose. They'll read insights from Travis Bradberry, the E.I. Guy Harvey Deutschendorf, and BNI founder Dr. Ivan Misner and learn about:

• The importance of understanding your strengths and weaknesses
• How to nurture healthy and trusting relationships with coworkers
• Believing in themselves and being a good judge of character On the flip side, readers will also learn about the habits of the woefully unself-aware. People who hold grudges, can't let go of mistakes and have no idea what their triggers are and how to regulate them so that they land in the 10-15% bracket and less in the 80% who are lying to themselves.

Readers learn to perceive emotions to better handle the behaviors, personalities, and body language of those around them as they maintain their own emotional intelligence.
With guidance from TalentSmart's co-founder Travis Bradberry, BNI founder Ivan Misner, and licensed counselor Sherrie Campbell and others, readers will be able to evaluate their emotional intelligence (or lack thereof), learn how to perceive the emotions of others, and improve their own emotional and mental fitness to propel their success.

PART

I

ACHIEVING SELF-AWARENESS

Are you self-aware? According to a 2017 study of executives, 95 percent think they are. They believe they understand everything they need to know about their behavior and their emotions. There’s only one problem with this perception—it isn’t true. In her book, Insight: How Small Gains in Self-Awareness Can Help You Win Big at Work or in Life, psychologist Tasha Eurich says the number of business leaders who are actually self-aware is closer to 10 to 15 percent, according to her research. “It can be problematic,” she said in a recent podcast interview. “A lot of times, the people who have the most room to improve are the least likely to know.”

Problematic is right. Strong self-awareness is one of the pillars of emotional intelligence. The more we are aware of our emotions, the more control we have other them. This is not only good for us; it’s good for business. A 2017 study conducted by The Potential Project of 1,000 leaders in more than 800 companies found that leaders at the highest levels tend to have better self-awareness than leaders lower in the hierarchy.

To better understand how to increase our self-awareness, you first have to know what it is. Dr. Eurich divides it into two categories of knowledge. The first is what we commonly associate with the term—being introspective and aware of our own behavior and emotions and understanding our values and aspirations. The second type of self-awareness, she says, is knowing what other people think of you. Those who “have both types of self-knowledge and balance them are the ones who are the most successful at work and in life,” says Dr. Eurich.

Self-awareness helps you make smart decisions. It leads to empathy and kindness. People who are self-aware are not afraid to show vulnerability and authenticity. They’re much less likely to fly off the handle in moments of stress, get defensive, or blame others for their shortcomings. Lawrence A. Bossidy, the former CEO of AlliedSignal, says, “Self-awareness gives you the capacity to learn from your mistakes as well as your successes. It enables you to keep growing.”

The following chapters help you develop your self-awareness by identifying the traits and signs of entrepreneurs who possess a healthy dose of EQ. You’ll learn the importance of understanding your strengths and weaknesses, nurturing healthy and trusting relationships with your co-workers, believing in yourself, and being a good judge of character. On the flip side, you’ll also learn about the habits of the woefully unself-aware. People who hold grudges can’t let go of mistakes and have no idea what their triggers are or how to regulate them. Hopefully, by being more aware of whether or not you’re self-aware, you’ll fall more in the 10- to 15-percent bracket and less in the 80 percent who are lying to themselves.

CHAPTER

1

WHAT IS EMOTIONAL INTELLIGENCE AND WHY DOES IT MATTER?

Gerard Adams

Most people are conditioned to believe that knowledge is power when, in fact, knowledge is only potential power. In my life, I’ve been blessed enough to have many meaningful conversations, yet the one I had on emotional intelligence with a young woman, Ashley Zahabian, who I met at the entrepreneurial incubator that I recently launched, Fownders, really resonated with me.

We were going through her pitch deck and stumbled across the topic of “EQ” (emotional intelligence). As the conversation grew more in depth, she told me a powerful story of a young boy and his grandfather that truly altered my perception.

“A young boy and his grandfather were sitting in a car on their way to a restaurant to grab dinner,” she said. She went on explaining how the grandfather was curious as to what his grandson’s choice of food would be.

“Salmon! I love salmon so much,” the little boy shouted with high energy.

The grandfather stayed quiet as they pulled up to the restaurant and parked their car to go inside. About twenty minutes later, the food finally arrives and the little boy devours his meal and enjoys every bite of his favorite food. The grandfather, a little uneasy, approaches his grandson with a critical question.

“So you love fish, huh?” he asked.

“I do! My favorite part is the crunchy end! Thank you so much, Grandpa,” the little boy shares.

Instead of appreciating the thanks from his grandson, however, the grandfather continues to question the little boy.

“Grandson, I want you to understand what I’ve become aware of over time. Thirty minutes ago, you told me how much you loved that fish, and how it was your favorite fish ever. I want you to think about something, though. In order to eat that fish, do you know what that fish went through? First, there was a hook that made the fish bleed and feel pain. Second, it was taken away from its family. Third, it was killed. Then, it was burned so you can enjoy that extra crisp. Last, it was chewed up by you so you can taste the deliciousness of a grilled piece of salmon. Grandson, are you sure you love the fish, or do you just love yourself?” The little boy’s grandfather continued, “In life, Grandson, everything is built on relationships, but this is what kills them. We claim to love people or want to do well for those around us but continue to do what’s best for ourselves. That’s not love; that’s called selfishness.”

He closed the conversation by teaching his grandson what it meant to become self-aware of the words we choose, decisions we make, and emotions we are truly feeling; he taught his grandson how self-awareness could service him in learning how to serve those he claimed to love.

“You want a good life, little man?” asked the grandfather.

“Sure do, Grandpa,” the little boy responded.

“Then here is the secret: when you learn to control and take care of your emotions, you learn to focus on everybody else because you’re already taken care of. When you can focus on everybody else, you learn how to serve them. When you learn to serve them, you then deserve them… and if you can deserve them, the relationships will make your life a successful one.”

The little boy felt disappointed in himself after realizing his grandfather was right until his grandfather told him that this was a life-long lesson that was well worth the slip-up. The little boy then smiled with appreciation and felt grateful that it all happened.

Powerful story, right? Well, what I learned from this was that whether we like it or not, emotions will fuel our every decision. Even when we have the most logical facts in front of us, the deciding variable is our emotional response. If we can’t control that response, we will keep eating the fish we love and damaging the relationships that make up our life and happiness.

The form of self-awareness that the grandfather was teaching his grandson is called emotional intelligence. Emotional intelligence is the capacity to practice self-awareness to better understand ourselves and thus become more compassionate and conscious toward the experiences of others. The discussion around emotional intelligence and its value has grown over the past few years.

Currently, most of society and the traditional educational system is consumed with the traditional style of teaching that entails memorization of facts and testing. However, the setback with this kind of education is that it merely accounts for our academics. To add to this, we can’t consistently increase our IQ throughout our life within this limited scope of knowledge and awareness. In comparison, our emotional intelligence infiltrates our relationships, our health, our diet, our management style, our wealth or lack of it, our parenting style, and every other aspect of our lives; it can continually be improved, which is why investing in emotional intelligence and self-awareness is a huge advantage.

Try asking yourself: What would you rather invest in, a car or a home? The wise decision would be a home because the ROI (return on investment) on a home is positive, whereas a car drops in fiscal value over time. Understanding that our time is more valuable than our bank account, wouldn’t you want your time to have a high ROI as well? You can either spend years investing in IQ, which won’t return much progressive change, or your EQ, which can return a much grander margin of progressive and consistent change.

This reason alone is why I’ve begun paying more attention to my emotional intelligence—I can control it.

Another great advantage to investing in your emotional intelligence is the power to expand your happiness. At some point in life, everybody experiences life’s struggle that take us on the high-low emotional roller-coaster. Emotional intelligence allows us to become aware of the lesson rather than the surface level pain. Just like the little boy who felt disappointed after he slipped up; once his grandfather expressed that this would be a lifelong lesson worth the mistake, the little boy felt immediately content and appreciative. At the end of the day, our mission in life is growth. When we are able to invite growth, the pleasure overrides the pain, and we become happier individuals. IQ, on the other hand, cannot create this happiness.

The list of benefits for emotional intelligence goes on; it is the only consistent way to instill happiness and confidence in ourselves, and it teaches us to serve the world authentically.

Ashley shared with me that she continues to ask herself before every decision she makes, “Am I loving the fish or myself right now?” I recommend that we all ask ourselves the same question and for every aspiring entrepreneur to invest in emotional intelligence. After that, the journey is a fun ride.

CHAPTER

2

11 SIGNS THAT YOU LACK EMOTIONAL INTELLIGENCE

Travis Bradberry

When emotional intelligence (EQ) first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 percent of the time. This anomaly threw a massive wrench into the broadly held assumption that IQ was the sole source of success.

Decades of research now point to emotional intelligence as being the critical factor that sets star performers apart from the rest of the pack. The connection is so strong that 90 percent of top performers have high emotional intelligence.

Former chairman and CEO of General Electric Jack Welch says, “No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.”

Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions to achieve positive results.

Despite the significance of EQ, its intangible nature makes it very difficult to know how much you have and what you can do to improve if you’re lacking. You can always take a scientifically validated test, such as the one that comes with the book emotional intelligence 2.0.

Unfortunately, quality (scientifically valid) EQ tests aren’t free. So, I’ve analyzed the data from the million-plus people TalentSmart has tested in order to identify the behaviors that are the hallmarks of a low EQ. These are the behaviors that you want to eliminate from your repertoire.

You get stressed easily.

When you stuff your feelings, they quickly build into the uncomfortable sensations of tension, stress, and anxiety. Unaddressed emotions strain the mind and body. Your emotional intelligence and coping skills help make stress more manageable by enabling you to spot and tackle tough situations before things escalate.

People who fail to use their emotional intelligence skills are more likely to turn to other, less effective means of managing their moods. They are twice as likely to experience anxiety, depression, substance abuse, and even thoughts of suicide.

You have difficulty asserting yourself.

People with high EQs balance good manners, empathy, and kindness with the ability to assert themselves and establish boundaries. This tactful combination is ideal for handling conflict. When most people are crossed, they default to passive or aggressive behavior. Emotionally intelligent people remain balanced a...