Profit at the Bottom of the Ladder
Creating Value by Investing in Your Workforce
- 288 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren't expendable. They can determine 90 percent of companies' profitability. High performers positively shape customers' perceptions of businesses, driving satisfaction and loyalty.To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees' working conditions.
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Information
Table of contents
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Acknowledgments
- Introduction - Raising Productivity and Profitability by Creating Better Working Conditions for the Worst Off
- 1 - Providing All Employees with More Than a Living Wage
- 2 - Finding Ways to Make Scheduling Flexibility Feasible and Profitable
- 3 - Increasing Productivity and Reliability by Investing in Health Care
- 4 - Building Assets to Ensure That the Lowest-Level Employees Are Not Left Behind
- 5 - Offering Training Where It Is Valued Most
- 6 - Establishing Career Tracks for the Least-Advantaged Workers
- 7 - Engaging Employees in the Company’s Profits and Their Own
- 8 - Reaping Returns from Community Investments
- 9 - Creating Good Working Conditions Throughout the Supply Chain
- 10 - Developing a Blueprint for Changing Companies and Lives
- Notes
- Index
- About the Authors