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Giving Effective Feedback (HBR 20-Minute Manager Series)
Harvard Business Review
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eBook - ePub
Giving Effective Feedback (HBR 20-Minute Manager Series)
Harvard Business Review
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About This Book
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:
- Choosing the right time to talk
- Engaging in productive dialogue
- Helping both star and struggling performers
- Developing a plan for effective follow-up
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
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Index
ability, praising effort vs., 76
action plans, 29, 40ā41, 45ā53
āfollow-up on, 48, 49ā51
āself-assessment and, 52ā53
āspecifying next steps in, 45ā48
appreciation, 5, 14, 45ā46, 64ā65, 75ā76. See also positive feedback
attention, 24, 37ā38
attitudes, changing, 18ā19, 21ā22
behavioral change, 18ā19, 57ā69
āaction plans for, 46ā48
āreinforcing positive behavior and, 49, 50, 66
body language, 37ā38
boss, giving feedback to your, 66ā69
calmness, maintaining, 15, 24, 40, 60, 62
career development, 5, 14
āpositive feedback and, 45ā46
change,
ābehavioral, 18ā19, 57ā69
ācommitment to, 48, 68ā69, 77
āinability to, 9, 50ā51
āfactors that canāt be changed and, 15, 18ā19
āimplementing. See action plans
coaching, 21ā22, 45ā46
communication
āclarifying understanding in, 38, 39ā40, 47ā48, 51
āwith defensive people, 60ā64
ādialogue, 36ā42
āexample of constructive feedback, 5ā6
āfeedback discussions, 27ā42
āfostering open, 5, 74, 78
āinitiating, 32ā36
ālistening in, 28ā29, 37, 39ā40
ālogistics of, 29, 32
āwith noncommunicators, 57ā58
ānonverbal, 37ā38
āstyles, 34
ātwo-way, 7
consequences, 47, 51
context, 7, 33
constructive feedback. See corrective feedback
corrective feedback
āaction plans with, 46ā48
āwith your boss, 66ā69
ādialogue in, 36ā38, 42
āfollow-up after, 49ā51
āidentifying the right situations for, 14ā19
āplanning for, 27ā32
āreceiving, 40ā41
āsignals you send in, 33
āstar performers and, 64ā66
ātiming of, 7, 20ā24
āvolat...