Giving Effective Feedback (HBR 20-Minute Manager Series)
eBook - ePub

Giving Effective Feedback (HBR 20-Minute Manager Series)

Harvard Business Review

Share book
  1. 128 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Giving Effective Feedback (HBR 20-Minute Manager Series)

Harvard Business Review

Book details
Book preview
Table of contents

About This Book

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:

  • Choosing the right time to talk
  • Engaging in productive dialogue
  • Helping both star and struggling performers
  • Developing a plan for effective follow-up

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Frequently asked questions

How do I cancel my subscription?
Simply head over to the account section in settings and click on “Cancel Subscription” - it’s as simple as that. After you cancel, your membership will stay active for the remainder of the time you’ve paid for. Learn more here.
Can/how do I download books?
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
What is the difference between the pricing plans?
Both plans give you full access to the library and all of Perlego’s features. The only differences are the price and subscription period: With the annual plan you’ll save around 30% compared to 12 months on the monthly plan.
What is Perlego?
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Do you support text-to-speech?
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Is Giving Effective Feedback (HBR 20-Minute Manager Series) an online PDF/ePUB?
Yes, you can access Giving Effective Feedback (HBR 20-Minute Manager Series) by Harvard Business Review in PDF and/or ePUB format, as well as other popular books in Business & Business Skills. We have over one million books available in our catalogue for you to explore.


ability, praising effort vs., 76
action plans, 29, 40–41, 45–53
—follow-up on, 48, 49–51
—self-assessment and, 52–53
—specifying next steps in, 45–48
appreciation, 5, 14, 45–46, 64–65, 75–76. See also positive feedback
attention, 24, 37–38
attitudes, changing, 18–19, 21–22
behavioral change, 18–19, 57–69
—action plans for, 46–48
—reinforcing positive behavior and, 49, 50, 66
body language, 37–38
boss, giving feedback to your, 66–69
calmness, maintaining, 15, 24, 40, 60, 62
career development, 5, 14
—positive feedback and, 45–46
—behavioral, 18–19, 57–69
—commitment to, 48, 68–69, 77
—inability to, 9, 50–51
—factors that can’t be changed and, 15, 18–19
—implementing. See action plans
coaching, 21–22, 45–46
—clarifying understanding in, 38, 39–40, 47–48, 51
—with defensive people, 60–64
—dialogue, 36–42
—example of constructive feedback, 5–6
—feedback discussions, 27–42
—fostering open, 5, 74, 78
—initiating, 32–36
—listening in, 28–29, 37, 39–40
—logistics of, 29, 32
—with noncommunicators, 57–58
—nonverbal, 37–38
—styles, 34
—two-way, 7
consequences, 47, 51
context, 7, 33
constructive feedback. See corrective feedback
corrective feedback
—action plans with, 46–48
—with your boss, 66–69
—dialogue in, 36–38, 42
—follow-up after, 49–51
—identifying the right situations for, 14–19
—planning for, 27–32
—receiving, 40–41
—signals you send in, 33
—star performers and, 64–66
—timing of, 7, 20–24

Table of contents