Crisis Management

Master the Skills to Prevent Disasters

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• Publisher: Harvard Business Review Press
• Year: 2004
• Print ISBN: 9781591394372
• eBook ISBN: 9781422160787
• Topic: Business
• Subtopic: Management
• Index: Business

In today's volatile work environment, avoiding disaster is more important than ever. Crisis Management helps managers identify, manage, and prevent potential crises. Full of tips and tools on how to prepare an emergency list and how to utilize precrisis resources, this book shows managers how to shepherd their teams from crisis to success. The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience and are especially valuable for the new manager. To assure quality and accuracy, a specialized content adviser from a world-class business school closely reviews each volume. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Table of contents

• Contents
• Introduction
• 1 Taking Stock of Potential Perils; What Could Go Wrong?
• 2 Avoiding the Avoidable; An Ounce of Prevention . . .
• 3 Contingency Planning; Preparing Today for Tomorrow’s Problems
• 4 Crisis Recognition; Where There’s Smoke, There’s Fire
• 5 Containment; Preventing a Bad Situation from Becoming Worse
• 6 Crisis Resolution; The Road to Recovery
• 7 Mastering the Media; Make It Your Story
• 8 Learning from Your Experience; Gather Lessons Where You Find Them
• APPENDIX A: Useful Implementation Tools
• APPENDIX B: How to Write a Press Release
• Notes
• For Further Reading
• Index
• About the Subject Adviser
• About the Writer