HBR Guide to Emotional Intelligence (HBR Guide Series)
eBook - ePub

HBR Guide to Emotional Intelligence (HBR Guide Series)

  1. 256 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

HBR Guide to Emotional Intelligence (HBR Guide Series)

About this book

Managing the human side of work

Research by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision.

Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion.

But luckily it's not just an innate trait: Emotional intelligence is composed of skills that all of us can learn and improve on. In this guide, you'll learn how to:

  • Determine your emotional intelligence strengths and weaknesses
  • Understand and manage your emotional reactions
  • Deal with difficult people
  • Make smarter decisions
  • Bounce back from tough times
  • Help your team develop emotional intelligence

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Yes, you can access HBR Guide to Emotional Intelligence (HBR Guide Series) by Harvard Business Review in PDF and/or ePUB format, as well as other popular books in Personal Development & Management. We have over one million books available in our catalogue for you to explore.

Index

adaptability, 26
adrenaline, 188
adversarial relationships, 123–134
affect, 32
aggression, 14, 59
alexithymia, 68
allies (creating from enemies), 123–134
amygdala, 62–63, 160–162
anchoring, 62–66
anger
addressing, 37
vs. anxiety, 100–101
disappointment and, 109
labeling, 38
in negotiations, 98–99, 104–108
triggers for, 69
in workplace, 36
anxiety, 69, 100–104, 163
Asian culture, 18–19, 118–119
assumptions, questioning your, 58
attention, 159
authority
charismatic, 21–22
questioning, 20–22
avoidance, 56
Bartz, Carol, 17–18
behaviors
improving, 46–47
mimicking, 74–75
neutralizing unproductive, 58–59
passive-aggressive, 135–143
bias
in decision making, 91–96
fixed-pie, 105
body, tuning into the, 61–66
both/and mindset, 177
Boyatzis, Richard, 10–11, 215
breathing, 33, 63
burnout, 20, 146, 150, 153, 198
Challenger space shuttle, 112
change
intentional change theory, 215–217
motivation for, 10
sustaining, 214–215
charismatic authority, 21–22
China, emotional displays in, 118–119
civility, 43–49
Clendenin, John, 123–124, 126–133
Clinton, Bill, 14
coaching, 46, 88, 215
cognition, 81
cognitive culture, 225–226
cognitive differences, 11
cognitive empathy, 160, 166
colleagues
adversarial, 123–134
helping develop emotional intelligence in, 213–218
learning to say no to, 151
passive-aggressive, 135–143
common humanity, 187, 189, 191
communication
across cultures, 117–120
via email, 73–77
companionate love, 229–230, 235
compassion, 70, 165–171
compassion fatigue, 163
self-compassion, ...

Table of contents

  1. Cover
  2. Series Page
  3. Title Page
  4. HBR Press Quantity Sales Discounts
  5. Copyright
  6. What You’ll Learn
  7. Contents
  8. Section One: What Is Emotional Intelligence?
  9. Section Two: Self-Awareness: Understand Your Emotions, Know Your Behaviors
  10. Section Three: Manage Your Emotions
  11. Section Four: Everyday Emotional Intelligence
  12. Section Five: Dealing with Difficult People
  13. Section Six: Understand Empathy
  14. Section Seven: Build Your Resilience
  15. Section Eight: Developing Emotional Intelligence on Your Team
  16. Index